Trove

The Trove is aesthetically pleasing, however the management here is not the best. The leasing agents are really helpful but over worked. They barely have a concierge and packages are lost weekly. Along with management issues, the building has many flaws. I’ll start with the foundation. The foundation has physical cracks thru out the building and in several units. We live on the 6th floor and had ants which was surprising. We submitted a work order and 11 days later they show up but at that time, we already bought spray and handled the situation. The housekeeping uses old mop water and you smell it immediately after entering the hallways. The elevators are always nasty and smell, I’ve seen on several occasions, animal pee and poop in the building. One night instead of someone picking up the poop they placed a wet floor sign directly over it. Rats are all around the building especially in the back entrance. You pay $150 a month for the deck only to have other people who pay nothing park their car in the deck for free with no towing. Then the gate has been broke for almost 2 months. Absolutely no security of my car or anyone else’s if anyone can just come and park and will not be penalized. The trash shoot was and has been up to the 6th floor several times. The loading dock is always a mess and it’s trash back there for over a month that needs to be disposed of. We rented the rooftop and it was $800. No problem but when we get there, multiple items are broken, no email was sent out to other residents saying we had the reservation (several people showed up trying to use the area) and we never had all the remotes and things needed to host an event. The office was closed and we were reassured the day before we would have everything. Getting charged $200 a hr for literally half stepped process is ridiculous and we need our money back. Renting here is nice when they are actually doing their job. However, they throw a lot of the issues on the leasing agents when really where is the property manager. I’ve yet to meet her and when we went to the office to discuss issues she is not here. How can you manage a property you are not in? Very disappointed with this place and Elme as a company. Like many before said, they use other people to get that score up in hopes others will rent here.

Living at Trove has been nothing short of an incredible experience. The amenities are nice, the overall environment is quiet and clean -- with the appropriate amount of liveliness on the weekend -- whether it be with people going out or the occasional celebration/function on the rooftop. Ashlen was extremely helpful with move-in and really provided us with the knowledge we needed to get acclimated. Mahogany has been nothing short of exceptional in her service to the residents and her caliber of care shows everyday she comes in to work. Furthermore, the maintenance staff is a 10/10. They are reliable in every sense of the word. Specifically, Diego and Noah. Diego has made every effort in making sure our living experience is top notch. My AC kept going on/off due to a blockage which he promptly sorted and then prevented any further issue. His first assessment was done only about 30 minutes after we put in the work request. He fixed it for the evening and said he would be back to finish the rest the following morning. I had let him know that I would be available from 9 - 11 AM and he and Noah arrived promptly at 9:30. He took 15 minutes and everything was sorted. I could not ask for a better, more efficient, more welcoming experience living at Trove.

I could give this property 10 stars, I absolutely would! I toured The Trove over the weekend with my 4-month-old daughter, and all I can say is—it was amazing. The staff went above and beyond to make me feel welcome and comfortable, even making accommodations for my baby and me during the tour. I toured with Ryan, and he was simply incredible! It honestly felt like I had known him forever—so warm, personable, and helpful. He took the time to show me multiple options that could best suit my needs, and I truly appreciated his effort. The leasing staff, Mahogony and Tara, were also fantastic. They were so helpful in guiding me toward finding the perfect home for my little family. Everyone was so professional and genuinely caring. The amenities alone are worth every dollar of the amenity fees—modern, clean, and everything you could want in a luxury living space. I really hope I get approved for this apartment soon because I already feel like the management team here would treat any of my future concerns with care and attention. If you're looking for affordable luxury living, The Trove is the place to be!

The garage door has been left open constantly. I moved in almost two months ago, and it still hasn’t been fixed. Because of this, a car parked inside had its tires stolen. The rooftop has a pool table and a foosball table, but neither can be used because there are no pool balls, and the foosball players are broken or missing. Additionally, the hallway on the 4th floor smells bad because the carpets haven’t been cleaned properly.

This property has gone severely downhill. There’s poor management, no accountability, and zero regard for resident safety. The garage door has been broken for weeks, and honestly it breaks every few months and takes forever to get fixed. It’s been left completely open to anyone from the street, yet management still charges $150 a month for parking even though it’s unsafe and unmonitored. Multiple vehicles, including mine, have been broken into with airbags, tires, and other car parts stolen. There’s been no warning, no apology, and no urgency from management. The only email sent out was about a “part being ordered” after weeks of the door being broken, with a reminder to “lock your cars.” No real concern or communication about resident safety at all. Maintenance, communication, and basic security have completely fallen apart. The property manager is rude, dismissive, and unprofessional, and corporate clearly doesn’t care either. There’s no empathy, no transparency, and no accountability. This building could have been great, but years of neglect, poor leadership, and lack of care have turned it into a stressful and unsafe place to live. Even when serious incidents happen, management ignores emails and hopes you give up. Save yourself the stress and disappointment and do not lease here. It’s not worth the money, the risk, or the frustration. Trust, you will regret it!!

At Trove Apartments I experienced serious safety issues. The parking garage has been unsecured for months, with no working cameras or functioning gate. My vehicle was broken into and vandalized, and police have confirmed several similar incidents in the building. Their own management team has addressed other vandalism to the property too! I reported my situation to management but no timely action was taken. I cannot recommend this property for anyone looking for a safe living environment.

AVOID AT ALL COSTS. have lived here for 4 years from July 2021 to August 2025. Apartments are nice, amenities are great. But the management have changed and become CUT THROAT. It is not normal for your apartment team to send a police officer to go bang door to door, floor to floor on the first Monday of each month to serve papers to any late pay-er’s for court hearings. That’s weird. Historically, there are ways apartments have dealt with this without trying to scare or humiliate your neighbors. Multiple times they have miscalculated rent, and started the process of prosecuting me before they even investigate it and then only have the option to deduct what they shouldn’t have charged from the following month? The front office has such a huge turnover rate it’s like a new staff every month. The property manager, Lindsey Ogden, is unnecessarily rude. She speaks in a condescending manner, instead of being understanding and patient on legitimate concerns. If you live here, you better have a year of rent in your savings cuz, if they sense you have any hardship in any given month, they will not budge. Please, consider your happiness and rent a basement somewhere before you even think about being hypnotized by their nice gym and chill rooftop.

Been living here for two years, it’s alright. The apartments are nice and the amenities are okay. Except, the gym is always hot. It’s like a sauna in there 90% of the time especially during summer. The pool is only 2 ft tall. But the most annoying thing for me is the package room. They do not manage the packages properly. They are supposed to put them in the package room which is supposed to generate a code to the resident to get in and get it. They never do it in a timely manner it’s almost always days after your package as was actually delivered and sometimes they don’t do it at all. Forcing you to go to the office to ask them to open the package room for you when/if someone is there. Very annoying when you’ve been waiting on something.