Keith H.
Yelp
This 5-star review starts with a negative spin, but bear with me. My wife and I bought a home in Downtown Trenton that is literally a stone's throw from Truago. Since appliance packages are on backorder, we have been leaning on our air fryer and Truago to feed us. (and Del's)
My wife and I love the Strawberry Spinach Feta salad with the bomb ass cherry vinaigrette, and unfortunately tonight we received two of the Traverse City Cherry salads with Bleu Cheese at carryout. No big deal, a completely understandable button mis-hit by the lady who took my order over the phone, and my bad not peeking in the bag before I ran out into the rain. Long story short, I've been in the restaurant industry, and just like in real life, mistakes happen. The difference between a good restaurant and a GREAT ONE, is how that mistake is handled. When I called in to let them know, I had the intention of running back up to the restaurant to grab one proper salad for my wife. Carrie, the manager, jumped on the phone and it was like I was talking to a friend. She is not only the manager, she is a Downtown Trenton-ite (?) and really went above and beyond. (she hates Bleu Cheese like my wife) Carrie almost immediately appeared on our doorstep with the salad, extra bread, and a piece of homemade cheesecake, to boot!
If I were to have just been a whiny ass Karen and jumped on and fired off a 1-star review out of disappointment, Carrie would not have had the opportunity to handle the situation and everyone is bummed. Give these SUPER BUSY restaurants a chance to make things right, and the GREAT restaurants will always shine through. I can't wait to support this restaurant for years to come! By the way, the BRUSSEL SPROUTS are a must, and the AHI taco on Tuesdays might be the greatest bang for your buck in the entire world. I once ordered two of them for dessert