Mary L.
Yelp
This place has a decent selection of menu items (pizzas, burgers, bowls, salads, etc.) The flavor is generally good. Some bowls are a miss for me so I get a chicken sandwich usually. Husband loves bison pizza.
I used to love this place and came to this area exclusively because of this place but lately, it's been a disappointing experience because of the service. As others have mentioned, service when dining in, is very slow. I've noticed this to be true for the last few months. I started doing pickup instead (they have an app). The pickup times are never correct. I always have to wait at least 20 mins after the estimated pickup time. Last weekend, there was a crowd of people all waiting to their pick up and wait was about 40 mins. So total about an hour after placing the order. The manager was very apologetic and kept telling us that the food "will be out any minute" to almost an hour. A free sandwich just didn't make it up to me unfortunately. Although, I appreciate the gesture.
Their app also automatically adds a tip to your pickup order so you have to remove it. If I'm picking it up, what is the point of the tip? It's $20 a sandwich and with a tip, it gets even more expensive.
I hate to write a negative review because I love their mission as a company but they need to make a few changes to their management at this location.