Dinara AZ
Google
We’ve been going to True Food for 10 years because it was always a reliable balance of price and quality. But everything has changed this year. And believe me, after a decade of dining here, I can confidently say that.
First of all, we stopped dining in at the restaurant because just getting a server to come take our order takes 20–25 minutes. Then, waiting for the food has become unbearable — last time we had to ask for it to be packed to-go because it was taking too long, even though we still left a tip.
Because of that, we started ordering through Uber Eats. There were always minor issues — like an overly greasy sauce or burnt edges on the pizza — but we tried to overlook them because we were used to this restaurant.
However, today was the final straw. I ordered delivery for my kids, and the Kids Chicken Teriyaki Bowl was absolutely awful. Do you even clean your grill? The food absorbed all the leftover grime from it — the smell and appearance were disgusting. Knowing this dish is meant for children, it’s shocking that no one considered how unsafe it is. A child could get seriously sick from food like that.
The Phoenix location still seems to maintain a decent standard, but the Scottsdale location has gone downhill. Last time, the edamame dumplings were overcooked, and the hummus wasn’t what it used to be. I’ve noticed that when the manager is present, the team works well. But the moment the manager is gone, both the servers and kitchen staff seem uninterested in doing their job. You seriously need to reconsider who you have working there.