Lacey W.
Yelp
I couldn't wait to let the new wear off and try this place when there wasn't a 50 minute wait. Since I was shopping for the week and there wasn't a line, I decided to pick up dinner for my husband since he loves brisket. First problem, the menu backdrop is RED. Most people know that's the hardest color to read anything in... I asked if they had a handheld menu because I couldn't see half the menu standing right in front of it (20/15 vision with my glasses on, was just tested two days prior). She handed me one and I asked what a torpedo was, she explained it and said there's a $2.75 up charge, sounds good, but not worth the extra $2.75 on a 2 meat plate. I ordered a 2 meat plate, with brisket (fatty) and burnt ends. There was a coupon there for a free cobbler, sweet, I love when stuff like that happens! I got a soda while I waited and the area by the soda fountain smelled like vomit. Gross, ok, let me go sit down and look at the receipt, hmm, there's a $2.75 up charge for burnt ends... that's annoying since she didn't tell me about it, but oh well. I get my food, do my shopping and head home only to find out the pathetic portion size of the burnt ends I was charged extra for was a joke! I called and they put me on the phone with a manager, she had a horrible attitude and her snarky response was "I'll make sure I coach my team more", no apology or even an attempt to make things right. Just attitude and "the portion size is written on the menu" well, not the one I was able to read! I'm pretty sure I also did not receive the actual portion size, but I'll never know since I don't have a food scale. Now for the taste, my husband said the brisket was good, the peach cobbler was really good, the burnt ends didn't have any flavor and were horrible, potato salad was good and the Cole slaw was bland, the bbq sauce is 100% meh, squeeze bottle bbq sauce. Had the mediocre bbq been the worst part of this, I would have given them another chance after the growing pains of a new restaurant fizzled, after the convo I had with the manager on duty, NEVER AGAIN. I paid 18.74 before tax for a crummy plate of bbq. Someone in the comment compared them to Smokey Moe's, not even, Smokey Moe's is way better!