Brimstone Hammersfall
Google
Updated Review
Despite a several-month hiatus, I revisited your establishment hoping for improved ordering methods, specifically an alternative to the unhygienic petri dish of a kiosk. Unfortunately, the petri dish of a kiosk remains the sole option for purchase. My attempt to use it was met with frustration: after finally locating the desired tacos, I encountered a rigid limit of two hot sauces, regardless of the taco quantity, with no apparent way to purchase additional.
The checkout process furthered my dissatisfaction. It also demands both a name (no big deal) and a phone number (why). I am unwilling to provide my phone number, anticipating its sale to telemarketers or its use for unsolicited calls and texts. Your cost-saving, profit-driven petri dish of a kiosk system contradicts any claim that this information is not for monetary gain.
While I can only assume the food quality has declined alongside these changes since I am sure you cut staffing, I will never know for certain. This visit represented my final opportunity for your establishment to rectify its shortcomings, and it has failed spectacularly.
Original Review
What an absolute nightmare of an experience at your establishment this morning. I walked in, only to discover you’ve axed human service entirely, forcing customers into a dystopian maze of three cramped, kiosks—your so-called “progress.” No lines, no guidance, just pure chaos as confused patrons fumbled around like lab rats. When I asked an employee if this was permanent, they shrugged—no apology, no help.
But the real horror came next. As I waited (forever!) for a kiosk, the person ahead of me wiped their snotty nose and then smeared their germs all over the grimy touchscreen. Disgusting! Do you even pretend to clean these petri dishes? Spoiler: You don’t. I can only guess at what risk comes from touching those plague festering screens.
Congratulations—you’ve managed to turn a quick taco run into a biohazard experiment. I was a loyal customer, but consider this relationship terminated. I’ll gladly take my money to your competitors, where I’m not subjected to third-world hygiene standards and operational incompetence. Shame on you for prioritizing cost-cutting over basic decency. I will be avoiding this germ-ridden circus at all costs.