Truffle Cheese Shop

The service and charcuterie trays were excellent! Will continue to do business with these good people always.

I am going to try and make this long story short. We live about 12 hours away, my good friend was going to be in Denver for 2 days and I always raved about this cheese shop so she bought me a gift card with the intention of stopping by to pick up my favorite cheeses and bring them home to me. Right before she gets to town the store closes for walk in shoppers. She contacts the shop and the owner/manager Lisa states "no problem, I will make you a variety and drop it off at your hotel". The hotel was an actual 6 minutes away from the cheese shop. Lisa reaches out and states she has a family emergency and cannot deliver the cheese but she will ship it. Two days later she tells us both that the package has been shipped overnight. She does not provide a tracking number even though we asked for one. The box never shows up. We do live in a rural area and things are often a day or so late so we waited 4 days, but it has never appeared. Lisa then stated she will send out another box, a week later we got a text that she has shipped a second box of cheese (the first one is still lost to the universe). Despite asking for a tracking number four times, she either wouldn't respond or had an excuse about not having access to her desk, her computer, or the tracking number. When I expressed that not giving us a tracking number was maddening she stated that she initiated a refund for the money spent (despite not having access to her computer) . I guess it should surprise no one that the second box of cheese has never shown up either and when my friend called her credit card company to dispute the charges, the refund had not been initiated. I have no idea why you would lie about shipping a product that you never intended to ship. With management like this I do not expect the shop to be in business much longer, such a shame.

I just left this store, and already felt the need to write a review. This place is absolutely delightful! And if it isn't the cheese and other products you're here for, than you should go for the friendly and welcoming atmosphere that these ladies provided. All three of the employees were not only getting over 100 charcuterie boards together, but answered my questions and made me feel right at home. Lisa and the girls there today, I will be coming back just to talk to you. Thanks for making my birthday super special. It really set the tone for my whole day!!!

Made my order 2 weeks ago for my baby shower and confirmed yesterday that we would be able to pick it up at the designated time. When we showed up today, the shop was closed and we still haven’t been able to get ahold of anyone or received a call back. Super disappointed

Just ordered a gift box for an engagement celebration for my son. I live in Virginia, saw this shop online, and liked the reviews. Truffle Cheese Shop did not disappoint. My sons were very impressed with the selection and variety. The woman who helped with with my order was thoughtful, professional, and obviously knows a lot about the product. I would not hesitate to call again. Thank you for making my son's celebration a success!! You guys are awesome.

Incredibly disappointing customer service and just generally shady and unprofessional on the business side. Editing to respond to the owner; You also said you'd get back to me, and never did, over a full week, despite several follow ups. That's unprofessional. You also didn't shut the class down on your website despite it being full, which means you'd presumably allow me or other people to pay for a class that is full and then move them to another class, which another reviewer wrote about you doing to them - twice. You told my husband there was a waitlist for a specific date, but you let people sign up assuming they're getting in on that date regardless. That's shady. Lastly, you are apparently able to respond within minutes to a review but unable to respond to a paying customer who emails you several times over a week. That's bad customer service. Maybe instead of being so quick to respond to bad reviews, you should take the common thread among all the bad reviews and work to improve on it.

Walked in yesterday totally ignorant about cheese and how they pair with beer. The guy there not only greeted and acknowledged me when I walked in, he also had amazing knowledge and patience to ensure I made the appropriate cheese and meats decision for several charcuterie boards I was assigned to prepare for my boss. Needless to say, I walked out feeling confident about executing my assignment, the boards turned out great and the boss is happy! Thanks Truffle Shop for making my cheese buying experience painless.

Loved this shop! Curious I wanted to make my own cheese board the people here were so kind and helped me with the cheeses 🧀 that would go well with red wine 🍷. The cheeses I purchased were - Guntensberg - Crottin de Champcol - and another peppercorn cheese (lost the lable) Goat Cow and Sheep cheese! I learned more about what cheese goes good with what and gained a bigger appreciation for smaller local businesses thanks guys you made my experience a memory ill cherish! 🤗