Laurel B.
Yelp
The hotel boasts boutique hotel accommodations with high-end rooms, amenities, and products with an on-grounds gourmet kitchen serving brunch and dinner in the restaurant and room-service delivered meals.
I was so excited for this experience that, upon checking in but before getting to our room, I asked for an additional night so we could take advantage of all the space has to offer. In hindsight, I really regret it.
Not one feature in the hotel was actually high-end. The room we started in had bare concrete floors that had carpet padding chunks and dust sealed onto it that looked gross rather than part of the esthetic. The moldings and trim are flat, painted wood slabs, showing off that the contractors likely don't know how to miter cut and join much less simply align the corners. The standup shower stall had a single pane shower window wall with a small space between the glass and the wall to get in, instead of sliding doors. The whirlpool tub that made the single king bedroom I booked over $500/night was dusty and the tile enclosure had pieces poking up making it not fun nor romantic to use. It's worth mentioning that the website said it was a two-person tub but it's only big enough for one adult. Exposed wiring, popcorn ceilings, and unfinished construction styling added nothing to the value of the space and made my guest and I feel like we got sent to the basement as a punishment rather than to an expensive hotel room.
We had to vacate this room due to the A/C unit leaking water onto the floor (that's where the concrete cracks are forming) and made the rug squishy and slimy. I called the front desk and waited on hold for 15 minutes while the desk person (whose first day it was, along with others that we discovered were having their first day on the job too) found someone who could help. I ended up walking all the way up to the desk because they never got back to me. I had to explain to 3 others about the room problem and a manager finally showed up and offered to put us in another room. I was happy, for a fleeting moment, when offered their best room, The Rolling Stones suite, where we slept the first night.
The suite has all of the same, terrible quality of fit and finish, including the TP dispenser being screwed directly into the wall with screws sliding out of the drywall right next to the screw anchors. The shower stall window wall in the suite had a cutout on the mounted end and I realized that the contractors took two-piece sliding shower door sets and used one pane per unit and mounted them fixed as a wall instead of spending the money for a full sliding door set for each room. In this suite, the small gap for people to get into and out for showering is right next to the door going out to the bedroom so the bedroom to bathroom door jam is moldy because the shower water directly hits it. There's no towel bar or hooks anywhere near the actual shower so we had to drip all over the bathroom to get to our towels where the hooks are mounted across the room.
We couldn't sit on the lip-shaped love seat to watch television in the sitting room because the seat kept tipping forward. My guest said the legs looked bent and broken but I discovered that the front legs were mounted backward. I remember seeing a news interview showing the room in 2019 with the same seating and wonder how long no one has been able to sit comfortably in this suite due to details like this that could be fixed easily. The record player and Rolling Stones records they invited us to use were warped, dirty, and unpleasant to listen to.
The staff never even bothered to tell us that the restaurant was closed and there would be no food. We were supposed to have a firepit fire made for us in the courtyard but overheard them say that staff told them to start one themselves.
I'm so furious about the experience that I've been crying. I told the manager about the problems, calmly and politely, while I was checking out early because I didn't even want to sleep in the room another night. He listened but made no attempt to do anything else since he had already provided the "best" room they had the night before. I would have been happy with a partial refund (at least for the night I didn't want to stay), other compensation, correction of problems, or even a fully genuine apology.