Gaitán B.
Yelp
I stayed here recently with my family. Last year, we had an exceptional stay. This time, it wasn't a perfect stay.
We booked the central park view suite again and planned to use the sofa bed. However, it wasn't good. The front desk lady didn't offer to have the sofa mattress checked or changed. Instead, we got another room for about $1,000 more per night. The view was overlooking the circle, which is very noisy and the room is like a maze. My autistic daughter wasn't going to have a pleasant stay. We went back to the first room, and José the manager, even sent housekeeping to check the mattress as if to make sure we weren't lying. It wasn't good, so they sent a roller bed. The first night, my husband had to sleep on the floor. If we had known this about the old sofa mattress we would have booked a two room suite overlooking the park and definitely on the left side of hotel because some parts of the building can interfere with your view like the corner ones by the circle.
Only one time we ordered room service. I asked for scrambled eggs. When we received the food, the eggs were so yellow that my autistic child couldn't eat. I called the room service, and the lady explained this, "in the early morning, the kitchen cracks all the eggs and separates the yolk and whites. When someone asks for scrambled eggs, we use the yolk only..." Seriously? I even explained this to the front desk man because it was so confusing that a scrambled egg would only have yolk.
On another note, thank you to Jesus for making my children happy and for always being so positive. Also, Johnny, Sergio, Thales, and James were so wonderful.
The driver, Youseff, was the best! We felt safe and comfortable with his driving. He had such a wonderful light that even my daughter Paloma gave him an M&M Keychain for being the best driver. It is so hard to feel safe in the city, but this place can definitely make you feel safe. I hope next time we don't have all yolk scrambled eggs and that the mattress is not old. Also, the safe wasn't working, so it would be convenient to have that checked.
We loved the gifts the girls got when we first arrived.
Thank you to the Bellman, Doorman, and Driver for brightening our stay.
Bagheri family.
Paloma and Vivienne love Trump Hotel.