Anthony M.
Yelp
Horrible Customer Service. I came in with my family and ordered a bingsu, and when prompted if I wanted red bean, I said no. After starting to eat it, I found red bean in the middle. When I went up to the counter to tell them, they told me to give them the bowl. After that, they proceeded to simply scoop out the red bean. How is that appropriate customer service? Instead of making a new bingsu without red bean, they just removed the visible red bean, which doesn't resolve the issue and shows a lack of care for the customer's preference. This experience has left me quite dissatisfied and unlikely to return or recommend this place to others. I'm lucky that I didn't have a family member with an allergy, which could've led to an incident. After seeing her scoop out the red bean, I just asked for a refund. Which led to a confrontation that was simply not needed and could have been avoided. Not only did an argument ensue, but they told me that a refund wouldn't be possible. After a little back and forth, they magically learned how to process a refund.