Tommy L.
Yelp
We planned a last-minute weekend getaway to Chelan and booked a resort on Friday night. Early Saturday morning, we hit the road, excited for a spontaneous adventure. On our drive, we looked up things to do in the area and saw that Chelan is surrounded by many wineries. Based on the glowing reviews, we chose Tsillan Cellars as our main destination for the day.
When we arrived, we were immediately blown away by the estate -- the views were absolutely stunning and the grounds were beautiful. However, the experience quickly took a disappointing turn.
The restaurant was fully booked, so we went straight to the wine tasting room. When we approached the bar, there were two bartenders: a male who was already assisting customers, and a tall female dressed in black. Her demeanor stood out immediately -- no smile, very cold body language, and a piercing stare that made us feel unwelcome from the start.
As this was our first visit, we politely asked about how the wine tasting worked. She explained the tasting process and mentioned that the fee would be waived if we purchased two bottles. While her words were fine, her tone, facial expressions, and overall attitude made us feel very uncomfortable. Still, we chose to give her the benefit of the doubt, assuming maybe she was just having a rough day.
As we continued the tasting, we interacted with several other staff members who were warm, friendly, and helpful. It was a relief -- until we noticed something troubling. The original bartender who had been so cold toward us was now serving other (white) customers with a completely different energy: smiling, chatting, laughing. It was like watching a totally different person, and it felt like a slap in the face.
When we were ready to purchase a half dozen bottles of wine, we returned to the bar. That same bartender was again happily engaged with another group of white customers, so we asked a different young woman for help. She asked for our name to pull up our account, but we hadn't been asked for any information earlier. She checked with the original bartender, who again shifted into her cold, dismissive mode and incorrectly claimed she had opened the account under someone else in our party. The young lady helping us was clearly caught in an awkward position but remained kind and apologetic as she quickly checked us out.
By then, the damage was done. We decided not to make the purchase.
It's 2025 -- and it's heartbreaking to still be treated differently because of how you look. What should have been a beautiful memory was soured by the feeling that we weren't welcome. One person's attitude tainted the experience at an otherwise lovely estate. We won't be returning, and I hope this feedback leads to some much-needed reflection.