anthony m
Google
2 stars – TSO - TSO… get it? So-so.
I was excited to try this place after hearing good things. Staying at a nearby hotel, I opted for delivery since it was close (just 2 miles) and their website prominently features a “no tipping” policy, which made me assume they used their own in-house drivers—like old-school Chinese spots. That appealed to me, as I prefer avoiding third-party services.
Placed the order (annoyed that cash wasn’t an option, but whatever), only to get a notification minutes later that a third-party delivery app was handling it. This completely contradicted the no-tipping vibe, which now felt misleading. If you’re outsourcing to DoorDash/Favor/etc., drivers rely on tips (more like bids) to prioritize orders, leading to longer waits. Sure enough, the food arrived later than expected, and it had cooled off—quality suffered as a result.
I don’t blame the driver or even the food itself, but the setup: Spending $30+ on a solo dinner delivered such a short distance, the least a place could do is handle it in-house if they’re advertising no tipping. It comes across as cheap—saving on staff wages while stiffing gig drivers and inconveniencing customers who expect prompt, hot food.
Former third-party driver here, so I avoid these services on principle and tip cash generously when it’s direct. This experience just reinforced why. Won’t order again.