Edward B.
Yelp
Out of integrity for the reader, my original review will be pasted at the end.
UPDATE: I originally reviewed this place at 1 star (see review at bottom). I now give this place a 3 star, here is why. After my first review the owner reached out and offer me a second experience. Here is how that second experience went.
- I arrived at 1:04PM
- I was greeted and and sat immediately.
- No servers came to our table until 1:17PM (13 mins later), we weren't even given water (the entire experience).
- When I asked for the owner, no one knew that I was coming, although the owner scheduled a time and day with me. Finally the owner came over and needed to review our yelp communication to remember. (Strange) Why didn't he prep his staff to expect me when we had a scheduled time?
- After placing our order @ 1:20PM: Bowl 1 arrived @ 1:31PM and Bowl 2 arrived @ 1:33PM
(We are now 29mins before receiving food, from when we entered - this is not good, especially if you're on a work lunch break)
FOOD:
During the first experience, the food was cold and we were unsure if Tsukemen is supposed to be cold (it really unset our stomaches). We went to Japan and experienced it there, we realized it's not supposed to be cold. This second time, the broth was not cold, but the ingredients were. We also had the ramen. This was the highlight. It's not the best Ramen in Old Town Pasadena, but if I didn't need to wait 30mins to receive my food, I wouldn't mind coming back.
SERVICE:
Well, you can see above their lack of urgency, so I don't need to repeat that. Service towards walk-in customers last time was very concerning. This time it was better, but I watched them make customers wait outside when empty tables were available for up to 8 mins (I timed them). Take what you want from that info.
Upon exiting I stood, to signal to the owner we were leaving, and I was going to tell him about my experience. He just looked at me (It appeared he was in a more valuable meeting than making sure an unhappy customer, who HE INVITED BACK was happy.) I waved to him to say goodbye, he just looked at me and then back to his more important meeting. (A wave (acknowledgment) back would have done the trick.)
STARS:
+1 Star: For the owners efforts to invite us back for a 2 free bowls and 2 free drinks. (Although his lack of an exit greeting should void this star)
+1 Star: Because the ramen was good, the Tsukemen was still awful and does not compare to their Tokyo location or even their San Gabriel location.
+1 Star: Because our server was pleasant. Although it took 13 mins for us to get approached.
I'm trying hard to find a reason to give more stars, but there is absolutely nothing. Honestly, this place deserves 2 stars at most, but I hope the additional star motivates them to clean up their game and align with the standards I've experienced at other locations.
ORIGINAL REVIEW:
I would not recommend. The Tsukemen broth was ice cold and flavorless. Our stomachs hurt after eating here. The service was subpar and look how the Gyoza came out. They actually served it to me like that with a straight face.
On the business side I also watched how they treated walk-in customers. They tell them to wait outside (in a very you-don't-matter way, and I watch as the customer leave.
I expected more from a chain from Japan.
Go to Tatsunoya two blocks away and you'll have a proper from-Japan experience with food that has flavor and won't make you sick.