Benson Y.
Yelp
I recently met up with a friend at Tsuta for lunch at her suggestion. When you hear "Michelin Star" rated, all sorts of expectations go ringing in your head and it was a no brainer that I wanted to try Tsuta. The original restaurant was opened by Chef Yuki Onishi and boasts a ramen broth with layered flavors and premium ingredients. The hype has definitely hit the foodie world because when I arrived around 11:30am (a half hour before opening) there was already a small line in front of the restaurant. By the time I got a coffee and came back there were 20 people on the line!
My friend and I were among the first batch of customers to go in (this is important to keep in mind as you go through this review). We were seated quickly. The space is very modern and simple. The decor is mostly made up of plants. There isn't a ton of signage all over the place and the table settings complete with chopsticks, spoons etc. are all on the table before you even sit down. The space is absolutely welcoming and it was a good sign but unfortunately the experience did not meet those initial expectations.
A waitress came over and took our orders quickly. On either side of us were other customers (at tables seating two each) and I noted with interest that there was a much larger party of about 6 sitting far off to my right. We put in our orders and we waited.
And waited.
And waited some more.
Some more waiting.
Zzzzzz...wait what? Oh sorry, dropped out there for a moment.
Finally I called over the waitress and asked where our order was. See, by this point the tables on either side of us had already had their appetizers and were well into eating their Ramen. Thing is, my friend and I had ordered *before* them, and we had yet to get even our Gyoza appetizer. The waitress didn't quite seem to understand what we were telling her (meaning, I think she only half listened to us). She assured us that our food was coming.
So we waited some more.
By the time the Gyoza came, the table to my right had already paid their check and left. A far off table to my left made up of about 4-6 people had already left and I watched the line that was still outside move to the point where a guy who had about 12 people in front of him was now the next to go in. The point of this is, it took the staff about the time it took for half the restaurant to turn over just to bring us the appetizer. Wow.
Our Ramen finally came and by the time we started digging into it and eating it the couple to my left had paid their bill and left. Suddenly, the speed of preparation picked up considerably. A new couple sat down at the table to my left and by the time I was almost done with my Ramen, they had already received their appetizers *and* Ramen. The same happened with the new couple to my right, and the aforementioned large party of 6ish folks all the way to my right had paid, left and been replaced by another party.
Okay, so how as the Ramen? I had the Tonkatsu Soba with a a side plate that included three slices of their roast pork, a soft boiled egg and several pieces of Nori. The broth was very rich and thicker than I had expected, but was not until I added in some hot chili powder and the Nori did I really get a good amount of flavor. By itself it was good. That noise you hear are my shoulders as I make a shrugging motion. There was nothing *wrong* with the dish, but I guess when I hear "Michelin Star" I expect to be blown away and I absolutely was not.
Additional note: the Gyoza was average at best. Like, they were tiny and the flavor was on par with Gyoza you could get in a cheap Japanese restaurant that has all you can eat sushi. I'm not trying to be insulting. That's literally how they tasted. Again, nothing "wrong" per se, but they definitely did not justify the price ($7.80 for six tiny pieces).
Eventually we finished up, paid and headed out and I'll give them kudos for not rushing us out. However, it really was a disappointing experience overall. At best, Tsuta is average both with the food and service. All that said, this place is still relatively new, so hopefully in time it will improve in both respects.