Jourdan D.
Yelp
While on a family trip we decided to stop for breakfast, it was 10:30 in the morning and everyone in the car was awake and hungry. We found a biscuit world just off 64, and decided to make a stop. I've only ever been to biscuit world once before in my life, and I was 17 at the time, now nearly 15 years later I was unfamiliar with the menu. My husband and three children were new to the restaurant, so we all needed a moment to look at the menu when making it to the speaker in the drive thru. I made our order, and apologized to the person waiting on us for the few minutes it took to look at the menu and place our large order (a combo meal each for all 5 people in the car).
The employee responded "that's ok, maybe next time you should come in to place an order that large".
I found this to be kind of rude, as I'm sure I'm not the only person using the drive thru to order for a family- especially at a fast food restaurant off the highway- but also, this employee didn't consider that maybe I couldn't come in? It's quite the task to ready a crew of three young children to go into a restaurant, especially while on a roadtrip and having been on the road at that point for 5 hours. Additionally, I have a child in the car that is disabled, and again quite the task to get in and out of the vehicle just to simply place a food order. If your restaurant offers a drive thru for ordering, then expect you may have a large order from time to time... yes even in a small town.
My low rating is not just for the disrespectful tone of the drive thru employee, but the fact that after this employee made it apparent that my order was an inconvenience to him, he left out one of the sandwiches for my children. And again, we're 5 hours away from home and only stopping for breakfast before jumping back on the highway, so it's not as simple as going back for a refund or replacement. I spent over $50, and ended up giving my breakfast to one of my children so they didn't have to go hungry.