Turkish Airlines

Whenever I fly international, I tend to opt for international carrier over American because of service and food is outstanding. This was my first time flying on Turkish Airlines and I was pleased overall. The legroom was standard but I loved that you are able to stand upright, even for taller guys and not bump your head on the overhead bins . The food options were healthy and the lavatories were decent. The only thing I would recommend that needs improvement is the check in process. You do not have the option to print or download your boarding pass electronically, instead you have to do that at the airport check in. Other than that, the overall experience was good.

Turkish Airlines is by far the worst airline I have ever flown with. This is not just one bad experience — it’s a pattern of dishonesty and disrespect. The first time, we PAID for reserved seats, only to be told at the gate that “sorry, not possible.” My wife and I were even separated on the plane. At check-in, the staff lied to our faces, telling us everything was fine. Only once we boarded did we discover the truth. Of course, they made it impossible to file a complaint or get our money back. Now, on our most recent flight, the scam continued. On the outbound flight we were allowed TWO checked bags each. On the return flight, with the SAME round-trip ticket, they suddenly decided it was only ONE bag per person. No explanation, no logic — just a blatant money grab. They forced us to pay an outrageous $280 for a single extra suitcase on our Dallas–Istanbul–Paris flight. This airline operates with zero transparency, zero accountability, and zero respect for its passengers. They trick, lie, and squeeze every cent they can from you, while treating customers like fools. Never again. Turkish Airlines is a disgrace.

Overall experience was pretty good. Can’t complain. I wish there was a little more leg room. Other than that, I had a good flight round trip. The meals were really good actually. Thank you Turkish Airlines! Till then, let’s fly!

First of all, it would be better if the Check-In counter agent did not call an older passenger 'Bruh'. Second, maybe keep that attitude in check. Third, when someone is a full price Business Class traveler (Doing 15 international trips a year) and nicely reminds you to tag the bags for 'Priority' connection. Maybe not ignore it twice and roll your eyes until a third party steps in and raises their voice with you (as the suitcase pulled away on the belt). Turkish also broke 3 wheels on the suitcases during transit. Horrible, terrible service and attitude. I see nothing has improved in decades of avoiding this airline. Will be taking business elsewhere.

Worst airline ever. Terrible management team and the luggage is always lost or left behind. They always overbook their flights. The entire customer service team sucks. No sense of leadership of management between any of them, especially the managers. Flight is always delayed as well. Lines are super long and no sense of control or time management. They seem to like giving people a hard time.

Turkish Airline counter was not busy at that particular day. Employees are friendly and make sure line goes smoothly. Before you go through security make sure to check the information display: it tells you how much time it will take to pass through and also how far the next one is located and how long it will take to go through there. In our case it took about 2 min walk to get to the next security check and about 10 min to get through instead of about 45 min next to the Turkish airline counter.

One of the Worst Airline Experiences – Avoid Turkish Airlines! I had one of the most disappointing flight experiences ever with Turkish Airlines. The service was terrible — the cabin crew seemed uninterested and unhelpful throughout the flight. The food was awful and completely unjustified considering how expensive the ticket was. What shocked me the most was the aircraft itself. For a long-haul international flight, they used an old, cramped, and uncomfortable plane that looked like it hadn’t been updated in decades. The seats were tight, with very little legroom, and it was extremely difficult to sit comfortably for such a long journey. In-flight entertainment was outdated and very limited. Overall, the entire experience felt like a budget airline but at premium prices. I definitely won’t be flying with Turkish Airlines again. There are far better options out there with newer planes, better food, and much more professional service.

Had a disappointing experience with Turkish Airlines during a suspended flight. The way staff handled it was unprofessional. Iftikhara was unhelpful, and when I asked for a manager, she brought Ayman. He lied and claimed he was a manager when he clearly wasn’t, and even kept hiding his badge to avoid being identified which only added to the stress. It’s unacceptable to treat passengers like this during an already difficult situation. Thankfully, Obaidah, Rola, and Marwan were kind and supportive. Turkish Airlines should train more staff to act with honesty and compassion like they did.

Very enjoyable. Food in business class is amazing. I would give 5 stars but they are stingy with wine and eventually stop serving.

The worst customer service ever. Regret flying with them. Baggage lost and delayed flight over 15 hours.

Would have given a zero if possible. Arrived 1:45. Docs proceed 15min great job. No driver has left waiting area. Still waiting 2:51

Can't find Turkish Airlines cargo DFW phone number and address. Tried to call costumer crevice. The guy told me he will not provide me with this information and suggest me to go on Google and find the number. I told him I can't and then he said this is not his problem. Also he refused to let me talk with supervisor. Worst customer service.

They are not responsive when you have a problem (e.g. need to change a ticket which has a change ticket fee, but the web page doesn't recognize the ticket). Everyone seems to say, I can't do that for you and refer you to someone else who also can't help you. Very frustrating.

I wish I could give Turkish Air zero stars...the worst customer service, and we still do not have our lost bags after 2.5 weeks. We received an email stating that our bags were in the lost and found in Istanbul, but when I call customer service, they tell me there is nothing they can do to help get the bags back. We also missed our connection TWICE in Istanbul due to them selling a flight package that didn't leave enough time between flights to connect. This caused us to have to stay the night in Istanbul, which required buying a Visa to leave the airport. They did pay for our hotel but the number of people (who also missed their connections) on the bus to the hotel was alarming. We also paid for an exit row, that we didn't receive. Horrible, horrible, airline!!!!!!

do not any under circumstances call this number. they are scammers!!!!!! they take your personal information and pretend they can change your flight! please do not fall for this trick

horrible customer service, horrible failed systems! refuses to offer any help to customers!!! the customer relation representative's name was ceren who i talked with three times in one day and ceren acted as if she did not know who i was and what my problem was each time i talked to her. turkish airlines needs to train their employees to follow through with customer relations not open a new feedback with each phone call. nothing ever gets resolved and my issue has gone on for 14 months. their feedback system is just a constant circle like a dog chasing its own tail. no accountability for deplorable customer service and absolutely no resolution!! go with any other airline or stay home and avoid all the trouble!!!