Turkish Airlines

Whenever I fly international, I tend to opt for international carrier over American because of service and food is outstanding. This was my first time flying on Turkish Airlines and I was pleased overall. The legroom was standard but I loved that you are able to stand upright, even for taller guys and not bump your head on the overhead bins . The food options were healthy and the lavatories were decent. The only thing I would recommend that needs improvement is the check in process. You do not have the option to print or download your boarding pass electronically, instead you have to do that at the airport check in. Other than that, the overall experience was good.

1/5 – Unacceptable Experience for Business Class Passengers via Turkish Airlines Layover Program This was one of the most frustrating and poorly handled travel experiences I’ve had, especially considering we were flying business class and booked our hotel through Turkish Airlines’ official layover program. On New Year’s Eve, Turkish Airlines changed our hotel reservation from a centrally located hotel in the heart of Istanbul to a hotel in a non-tourist area, without providing any notification whatsoever. We only became aware of this upon arriving at Sofitel Istanbul Taksim. What is particularly concerning is that we were issued a hotel reservation voucher by Turkish Airlines clearly confirming Sofitel Istanbul Taksim as our hotel, including the exact address. However, upon arrival, the Sofitel front desk informed us that they had never received our reservation. The staff also mentioned that this was not an isolated case, and that they had experienced multiple similar incidents involving Turkish Airlines bookings. To make matters even more confusing, the Sofitel staff quickly discovered that our reservation had instead been made at one of Sofitel’s other hotels, which was both unexpected and unexplained, given what was clearly stated on our airline-issued voucher. After discovering the situation on New Year’s Eve, we contacted Turkish Airlines by phone. Although we were able to speak with a representative, he stated that he could not assist with hotel reservation matters and directed us to submit an online feedback form, with a stated response time of 2–7 business days, despite the immediate nature of the problem. On New Year’s Day, Turkish Airlines contacted us requesting our travel information. We promptly provided all requested details. However, after returning to the United States on January 3, no further response or resolution has been provided. The lack of communication, accountability, and follow-through turned what should have been a smooth and premium layover experience into a stressful and disappointing one. I would strongly encourage others to think twice before doing business with Turkish Airlines—because even after paying thousands of dollars, you may not receive what you were promised.

Documents needed for travel from DFW to LHE 1) US Passport and NICOP Had the best check in experience at DFW, extremely courteous staff, flexible with weight allowance, honestly had superior customer service than any other airlines I've experienced before. The flight was delayed by an hour but overall, excellent 5 star experience. Will definitely fly with Turkish Airlines again. Had a 9 hour layover at IST Airport, enjoyed the food and Turkish delights, rested and waited for connecting flight at the airport. Connecting flight was On-Time and had the same high standards of customer service, on-board entertainment and food. Definitely flying again with Turkish Airlines.

Overall experience was pretty good. Can’t complain. I wish there was a little more leg room. Other than that, I had a good flight round trip. The meals were really good actually. Thank you Turkish Airlines! Till then, let’s fly!

Turkish Airlines is by far the worst airline I have ever flown with. This is not just one bad experience — it’s a pattern of dishonesty and disrespect. The first time, we PAID for reserved seats, only to be told at the gate that “sorry, not possible.” My wife and I were even separated on the plane. At check-in, the staff lied to our faces, telling us everything was fine. Only once we boarded did we discover the truth. Of course, they made it impossible to file a complaint or get our money back. Now, on our most recent flight, the scam continued. On the outbound flight we were allowed TWO checked bags each. On the return flight, with the SAME round-trip ticket, they suddenly decided it was only ONE bag per person. No explanation, no logic — just a blatant money grab. They forced us to pay an outrageous $280 for a single extra suitcase on our Dallas–Istanbul–Paris flight. This airline operates with zero transparency, zero accountability, and zero respect for its passengers. They trick, lie, and squeeze every cent they can from you, while treating customers like fools. Never again. Turkish Airlines is a disgrace.

Among the worst airlines, they lost my baggage and the representative couldn’t even properly to locate the tag number in their system and on top of that she was extremely rude at that. I ended the call politely, and called again, 2nd representative immediately found the lost luggage with the same info I provided and was helpful. Two representatives, same luggage tag number, two responses. Just one example of the many failures of the airline.

My check-in experience at the DFW Airport was beyond horrible. About an hour before an international flight, Turkish Airlines had only one person working at the check-in desk—no business-class counter, no priority line, nothing. Why are we paying four times more for a business-class ticket if this is the level of service we receive? The agent at the desk, a young man named Sohai, was completely unprofessional. He had a smirk on his face every time we asked a question, made sarcastic remarks, and ignored our requests. He clearly had no desire to do his job or assist passengers who were already stressed and running out of time. To make matters worse, management allowed this situation to happen—one staff member to handle an entire international check-in during peak time, and that person happened to have the worst attitude possible. Shame on Turkish Airlines management for letting such poor staffing and customer service standards ruin what was once a respected airline. This experience was unbelievably disappointing and unacceptable for a company of this reputation.

First of all, it would significantly improve the customer experience if the check-In counter agent did not call an older passenger 'Bruh'. Second, maybe keep that attitude in check instead of interrupting customer's questions mid sentences. Third, when someone is a full price paying, frequent Business Class traveler (doing 15 international trips a year), and who politely reminds you to tag the bags for 'Priority' connection, maybe don't ignore it twice? And roll your eyes? A third party had to step in and raise their voice with you (as the suitcase pulled away on the belt without the tags). Turkish airlines also broke 3 wheels, on two brand new suitcases, during transit. Horrible service and attitude. I see nothing has improved in my multiple decades of avoiding this airline. Will not be flying this airline.

Very enjoyable. Food in business class is amazing. I would give 5 stars but they are stingy with wine and eventually stop serving.

The worst customer service ever. Regret flying with them. Baggage lost and delayed flight over 15 hours.

Would have given a zero if possible. Arrived 1:45. Docs proceed 15min great job. No driver has left waiting area. Still waiting 2:51

Can't find Turkish Airlines cargo DFW phone number and address. Tried to call costumer crevice. The guy told me he will not provide me with this information and suggest me to go on Google and find the number. I told him I can't and then he said this is not his problem. Also he refused to let me talk with supervisor. Worst customer service.

They are not responsive when you have a problem (e.g. need to change a ticket which has a change ticket fee, but the web page doesn't recognize the ticket). Everyone seems to say, I can't do that for you and refer you to someone else who also can't help you. Very frustrating.

I wish I could give Turkish Air zero stars...the worst customer service, and we still do not have our lost bags after 2.5 weeks. We received an email stating that our bags were in the lost and found in Istanbul, but when I call customer service, they tell me there is nothing they can do to help get the bags back. We also missed our connection TWICE in Istanbul due to them selling a flight package that didn't leave enough time between flights to connect. This caused us to have to stay the night in Istanbul, which required buying a Visa to leave the airport. They did pay for our hotel but the number of people (who also missed their connections) on the bus to the hotel was alarming. We also paid for an exit row, that we didn't receive. Horrible, horrible, airline!!!!!!

do not any under circumstances call this number. they are scammers!!!!!! they take your personal information and pretend they can change your flight! please do not fall for this trick

horrible customer service, horrible failed systems! refuses to offer any help to customers!!! the customer relation representative's name was ceren who i talked with three times in one day and ceren acted as if she did not know who i was and what my problem was each time i talked to her. turkish airlines needs to train their employees to follow through with customer relations not open a new feedback with each phone call. nothing ever gets resolved and my issue has gone on for 14 months. their feedback system is just a constant circle like a dog chasing its own tail. no accountability for deplorable customer service and absolutely no resolution!! go with any other airline or stay home and avoid all the trouble!!!