Andria P
Google
I want to love it here. The atmosphere is nice, modern and allows for people to walk around. The bakery, coffee, gelato and grocery is consistently good. The food has been mixed for me personally, but it’s more up to preference. It’s not the worst. It’s not the best. I do think some of it is overpriced, for example a small container of mike’s hot honey being $20, or 1 3/4 lbs. of steak tips being $40. I can get past all of that and understand that it’s part of the experience which is what you’re paying for. My biggest issue here is the service, each time I come in it’s usually challenging. I’m often left wishing that it was better. I’ve experienced employees at the coffee counter, being dismissive or rude. Once I made sure they confirmed my Coffee order, I wanted to make sure that they heard it over the noise in the establishment this resulted in a staff snapping at me “ ya, I heard you!”. Having employees behind the counter cuss at each other, call each other bro, Standing there not offering to help when there is a line . Myself and many others like me have no problem paying more for particular experience, but the customer service needs to match the cost of the goods. I live local in the Salem area and would definitely come here more, but feeling inconvenienced as a customer makes me want to pass