Twelve12 Apartments - The Yards

Anthony Cooper was very helpful, professional and kind. He helped us with all of our needs and made additional helpful suggestions from his experience which he has a lot of. He made a meaningful impression as to why to rent at this property.

The staff in the rental office can be very curt and down right rude to you when speaking to one of them. Rudeness is not a beneficial professional practice, nor is fakeness.

Besides the constant smoking problem as mentioned by many other residents, this building is actually an affordable housing project, taking whoever is "qualified". You should get used to hearing your neighbor yell and argue at night through the thin walls, sometimes even on the balcony. Police, fire fighters and ambulances often visit this building, plus a group of panhandlers downstairs will become your long-term companions. Also, there were at least three shooting incidents happening in the close proximity during the past 8 months.

Building has a terrible smoking problem. My neighbors on the 9th floor smoke so much that every single night smoke pours into my apartment through my bathroom from their apartment. The smell is disgusting. I have complained numerous times and the leasing office is unresponsive. From other reviews below and yelp reviews, it appears that this building does not enforce its no smoking policy, even though in the lease it states that there is a strict no smoking policy and smoking is grounds for an eviction.

Absolutely horrid customer service. I have visited the complex on many occasions with zero problems, front desk staff during the day and in the morning have been very professional and kind. On the evening of 3/20/2022 around 7-8pm, I interacted with the young woman staffing the front desk. I needed to pick up keys for an apartment I was cat sitting at. I had been cat sitting for several days, picking up the keys (giving ID) and then dropping them off no problem. She mumbled the entirety of our conversation, barely acknowledged my presence, and then refused to give me the keys because my name wasn't on the guest list. Despite the fact that I provided my ID and my name was on the spare key pouch which was holding the keys. I sat for 10 minutes waiting and then found her watching television on her phone. I asked her if she was waiting on a call to a supervisor to rectify the problem. She got an attitude and told me she "cannot let just anybody in" and their was nothing she could do. I immediately called the pet owner I was sitting for who tried calling the front desk. But, this front desk receptionist refused to pick up the phone. Then I gave her the owners number and asked if she could call since it was a number linked to the owners rental account. The receptionist said their was no need she can get the owners number from the account. She called the owner, the owner gave her approval (yet again) and then she gave me the key. She did not look at me or acknowledge me and did not again when I returned it. I've dealt with dozens of concierges in D.C. - the good ones don't do the bare minimum with a horrible attitude. The entire ordeal could have been rectified if the receptionist had simply called the owner on the account (which she had access to) and then asked for the permission. Or, she could have looked at my name on the manila pouch with the key on it and then cross-referenced the name on my ID. Instead, she turned it into a 30 minute ordeal.

The leasing agent, whose last name is Green, was so rude when we were trying to look at the apartment. And then, when we tried to call the corporate to complain, it was even harder (no wonder she can be rude to potential customers, because no one can file complaints against her). So we are glad we didn't rent this property; otherwise, just think about any urgent repairs or problems needing their attention – they don't care. Highly recommend to stay away from this property

While 1212 is a beautiful and convenient place to live, the luxury aesthetic is completely nullified by the staffing. Though I’ve had positive interactions with many staff members a recent issue was so severe as to justify 1-star rating. This weekend, my partner and I returned late from an evening out. She ran ahead and used her key fob to enter the building because she urgently needed to use the restroom. When she asked to be directed to the restroom on the first floor (which we’ve never used) she was repeatedly asked whether she lived in the building even though she replied yes and was carrying the same key fob she used to enter. After using the restroom, my partner was locked in and proceeded to bang on the door for 15 minutes before he left to see if she needed assistance. When she asked why he took so long to let her out, he replied “if you lived in the building you’d know how the door works.” When she returned to our apartment distraught, I went down stairs to address the issue myself. When asked to Identify himself, the staff replied “you don’t need to know who I am.” I asked him to apologize to my partner (who was now upset and in tears in front of him) to which he replied “I don’t need to apologize. Apologies are for people who feel like they did something wrong.” Only after I was on the line with his superior at Inter Solutions (the firm contracted by 1212/Brookfield to staff the property) did he identify himself only as “Harley” I have never lived in a place in where it is appropriate for the staff who are supposed to be in the service to the residents to so utterly disrespect them. The treatment we received would be completely inappropriate even for people who did not live in the building let alone those paying upwards of $2000 to live there. My partner and I will be leaving this community very soon unless the issue is rectified. To those looking to rent, if you enjoy copious amounts of disrespect with your fine dining and luxury apartments - please apply here.

My roommate and I applied for a 2 bed 2 bath in May, and our application didn't go through. We understand that there was a non-refundable $50 fee per person. However, we were promised to get our $250 fee back. Now, it's almost November, and despite numerous attempts to contact Nathan Simpkins, the only point of contact Twelve12 Apartments provided, we still have not received our refunds to either of our accounts. We're extremely disappointed and frustrated with their lack of communication and failure to honor their promises.