Kendra R.
Yelp
This is a great spot to watch ALL sporting events and it's open late! My friend (from Houston) and I came on a Saturday night and it was pretty busy. I've come to this spot before but only to visit the Cigar Bar area, which is great. This time, since my friend was hungry we decided to dine in the main restaurant dining area. We enjoyed watching the various football games but it took quite awhile for us to receive my drink from the bar and when we received our entrees, we had to walk to the bar to ask for silverware because it was extremely busy and the waitresses were trying their hardest to accommodate EVERYONE. Once I cut into my steak, it was evident that there was a misunderstanding/miscommunication about the Sirloin that I ordered. The cook thought the order was to be medium instead of medium well. The waitress, Celeste, immediately found the manager, Bobbie, and brought him to the table to view the steak. The manager was very apologetic, came back to our table with a "free chips & queso" card and a "$5 off next visit" card and asked if he could please have the entree prepared again for me. Even though there was a mistake; it was quickly corrected and handled properly. I appreciate both the waitress and the manager AND my friend LEFT NO FOOD on the plate (HAPPY PLATE mode); therefore, we know the Chicken Fried Steak was delicious! My entree that was prepared, again, came out quickly and was correct (and very tender), the second time around. I was satisfied and of course I'll be going back (not just to the Cigar Bar) but to dine in the restaurant area,again