Ashley S.
Google
Our family stayed at Holiday Inn French Quarter-Chateau Lemoyne and were given a $15 voucher to Twisted Waffle. We went in knowing it was an overpriced tourist place, but it's connected to the hotel and convenient. We initially tried to eat there the night we checked in, but they closed earlier than the hours posted on google. We ended up eating breakfast there the next morning. While the atmosphere is nice and the food was tasty, we were displeased with the service. There were only 4 seated tables, so they were not overly busy and it took an incredibly long time to get our food. We literally saw our server 3 times. She took our order, delivered our food, and brought an electronic device for us to check out on. Someone else brought our drinks and my daughter never even received the cranberry juice she ordered. We were not given an itemized bill and the device to pay was left at our table already pulled up to card payment, however the price did not seem correct and I thought maybe the server had forgotten to apply our voucher. I was shocked to see a $15 "fee" added. I flagged a server and questioned the "fee" and I was told it was taxes and tip. I pointed out that taxes were itemized on another line. She then said it's the gratuity because people weren't tipping them. So gratuity is included, fine. I proceed back to pay and the electronic device prompted me to tip again. So these folks aren't telling you they're adding gratuity then requesting it after it's already added. They're double dipping. I did not leave extra since they were already charging (I think it was 20%). Good tips come from good service. My husband and I have both worked in food service and we tip well, however we absolutely will not tip more than 20 percent for subpar service. If they aren't getting tips it's because the service like we received is poor. Due to dishonest practices like this, I would not recommend Twisted Waffle. The food was good, but it's wasn’t worth what we ended up paying (almost $70 for two adults and a child).