Ms. D.
Yelp
I ordered a regular American Dog, and when my order came out, it was severely OVER COOKED. I told the Hispanic girl that handed me my order, that it was overcooked. She stated, "It always comes like that." I told her that I've ordered from here several times before & I've NEVER had my order over cooked. Instead of asking if she could remake it, she decided to argue with me, which shows poor customer service. I asked the girl who took my order to see if they could remake it & she gladly accepted the overcooked dog. The Hispanic girl goes over to the manager (black girl) and whispers something (the black girl looks over at me). They both go to the back & then reappear. The black girl goes to remake my order & drops it in the grease (which is smoking already). She also dropped 3 other dogs AFTER she dropped mine. Why does she take out the other 3 dogs that she dropped AFTER mine & leaves mine in longer. She prepared & boxed up the 3 dogs (dropped in the grease AFTER mine), then went back & pulled my dog out. Now, my dog is yet again OVERCOOKED & the other 3 dogs looked nicely done. She (the manager) prepared my overcooked dog, boxed it up, hands it to me (with the argumentative Hispanic girl in tow) & says "sorry about that, have a good day" and walked away. This shows me that not only did the Hispanic girl show extremely poor customer service, but the manager condoned & solidified her lack of customer service as well. She tried it, as if I didn't know what she was doing, but I'm not new to the childish games these kids play. Both of those girls need training on how to service the public & should follow the lead of the helpful Asian girl that was taking the orders.