Stacey G.
Google
Dear potential customers,
I'm looking through different venue options at the moment, and I've never in my life been more glad to read through negative reviews before making a commitment. Every single one I've read so far mentions service not being what was expected, surprise charges, and particularly, pushy management. There have been many cases of customers raising concerns about personal data collection, which I'm sure any sane person can agree, is a perfectly reasonable concern to have.
However, the most consistent pattern I've noticed was is the responses to these aforementioned negative reviews.
Regarding personal data concerns, I've seen at least a half dozen cases of this staff member referring to customers using their full names, sarcastically, and in a clearly desperate attempt to mock their reasonable frustration and use intimidation tactics. I've seen nothing that reasonably justifies the collection of mobile numbers and email addresses, and I would be loathe to find myself threatened by anyone for providing an honest review.
Many of the responses read, in my opinion after dedicating the last hour to reading them, as only appropriate for a diary entry. The closest thing I can think of to compare it to is immature primary school bullying.
I truly hope by now that this person (if it was only one) has since been removed, as I never wish to deal with a business that is satisfied with treating their customers in such a blatantly disgusting and inappropriate manner. The only reason I am taking the time to write this today, is that unless the business agrees that the behaviour displayed online is in fact an acceptable representation of the business, these replies would have been removed a long time ago.
I urge you to read through negative reviews before you make a wrong decision.