Uber Headquarters

On December 14 at noon, I placed a lunch order on Uber Eats. The order was shown as a bundle with another order, advertised as eligible for free delivery. What was not clearly communicated is that the two orders would be delivered by two different couriers. I received the first order. I never received the second one. No courier ever contacted me. I received no phone call, no message, no notification. Despite this, the app showed the second order as “Delivered.” I spent over 2 hours trying to contact customer service through every possible channel: in-app help, chatbot, website, email, phone numbers, Facebook, Instagram....desperately trying to explain that I never received my lunch. The process was exhausting, confusing, and incredibly difficult. Eventually, I finally received just one message from customer support: They refused to give me a refund. And then they disappeared. Without any further explanation or communication. This experience exposed multiple serious issues: 1) No coordination or accountability of bundled orders!!! 2) No transparency (no delivery photo, no proof, nothing)!!! 3) No meaningful communication from couriers or support!!! 4) A system where the customer pays for the platform’s and courier’s NEGLIGENCE of duty!!! 4) No immediate invoice provided - they only give you an invoice after 1 day or so, or it's upon request (This is ridiculous!! Think about you go shopping and the merchant doesn't give you an invoice??) I have unsubscribed from Uber One and will not use Uber Eats ANYMORE IN MY LIFE. This completely destroys customer trust. If you value your time, your money, and basic fairness, I would strongly advise being cautious with this platform. I wish I can just give it 0 star. Scammer platform.

I’ve been using Uber in the United States for over two years as a delivery partner. Overall, the app itself works well, but my experience with customer support has been increasingly frustrating over time. What stands out is not a single issue, but a repeated pattern: support interactions often take a long time, responses feel templated, and problems are frequently passed between agents without clear resolution. In several cases, I felt that the context of my request was not fully reviewed, leading to repeated clarifications instead of solutions. This can be stressful, especially when issues directly affect ratings, safety, or earnings. I’m sharing this feedback so other drivers and customers understand that while the platform is strong, the support experience may require patience and persistence. I hope Uber continues improving consistency and clarity in how support handles complex situations.

I order Huey Magoo in Auburndale, FL through Uber eats. For some reason Uber eats had my location flagged in Ormond beach. I order it from Auburndale. I didn't know the address. I hit the reorder pop up. I assumed I had the right address. So why would I be looking at a different location. I never ordered from to be able to reorder. As soon as the order was placed. I saw the icon on their map showing the location. Literally within 10 seconds of placing the order. I called the store to let them know. I had the wrong location and not make the order. I tried twice and both times went to non set up voicemail. I then canceled the order via Uber eats. All within 1min12sec. Then tried calling the store 2 more times. Still the same result I then called Uber CSR. I spoke to the Uber agent which repeatedly told me since hueys accepted the order and was making it. There was still a charge. I explained the timing and asked to have the situation escalated. At which the Uber rep told me the supervisor would say the same thing. She offered to call the store to see if they would honor a refund. She had the same result with the phone call. I then reasked for the call to be escalated. This was an oversight, which I believe are on each of us. It still makes no sense. Why it had me set in that location. This was a situation of UBER, Hueys and myself. Shame on ME for not checking the location upon checkout. However, Uber is pretty good about knowing your device location. I have had prompts in past. Stating that it's pretty far from you. Then come on, HUEYS! My first call was within 10 seconds of placing the order. Knowing the finger pointing between uber and their affiliates, when trying to correct an issue. I called the store immediately to advise not to make it. I understand policy. My situation didn't fall under the "policy" per say. I have my call logs, reciept times etc. Also if this store location is on auto accept. The policy bring referred to. Does not seem as it could be followed. It's only $13.99 so it's not a break the bank situation. This is not right.

Been a driver for seven months, only do food deliveries, for safety reasons in my area. 110 deliveries made, 100% satisfaction rating by the customers I made deliveries for, and 98% on-time rating… but then… Three months in, 45 deliveries, and still 100% satisfaction rating from customers… I get locked out of my account due to background check, and after a seven day ordeal to prove the records had simply shown long past issues that had been fixed years before driving, before finally getting account unlocked. Jump forward to present day, account is once again locked for same reason, and good luck reaching support, it doesn’t exist. The app forces drivers to use an AI that barely works, if constantly asking the same questions counts for help, before finally giving you the option to connect by phone… followed by a twenty minute wait… then if you do reach someone, they read an obviously AI generated answer by the same system, and then hang up on you without resolving anything. Worst company to work for, and I hear horror stories of those who use the ride-share system. I recommend everyone to avoid this company and let it fade away to a bad memory.

Uploaded my $100 gift card to have it disappeared when I request a ride and magically reappear after I switched to credit card and the ride complete. Submitted request to switch payment method and after waiting 2 weeks with no update, had to use a portion of gift card balance, to then customer service magically finally reply that since the balance is no longer $100, there is nothing they can do. Went back and forth for another 2 weeks with customer service who imply they can still apply remaining gift card balance to previous ride, and finally being told a month after this whole thing started and they are here for me and to support; but closed my case still with no resolution. Warning: do not purchase their gift card, it is faulty, and will cancel my uber one as soon as the year is up. Oh, and their customer service acknowledged the issue started because of their system glitch but nothing done about it. Thanks for no resolution or compensation for all the time wasted and inconvenience Uber.

I ordered a ride from Uber to be taken home from via Christi Manhattan hospital. The total cost of the trip was only $7.81. But later on that evening when they sent me a email of the final bill it was in the amount of $21.94? Now tell me how did it get to that ridiculous price? I never made any additional stops either. I went straight from the hospital home. So I contacted my financial institution and they blocked the transaction once I sent in the proof. Now I had to have cancer removed in Kansas City Kansas yesterday and my insurance company who was paying for the entire trip there and back home like they always does scheduled a ride with Uber. Because on these type of medical trips they only books it with Uber or Lyft. This company is that evil that they took the ride and never intended on sending a driver to me. I almost missed my surgery appointment until I called my insurance company telling them about the issue and they tried to have a ride sent from Uber while I was on the phone. They seen that Uber was saying that there was no available driver for me on their end as well. So they scheduled it with Lyft and Lyft came within 20 minutes and I made it to my appointment to have the cancer removed. This is a very evil company and don't care about human lives only financial gain. I'll NEVER EVER use them ever again and I wish I can give them a minus 100 Stars. I would never support any company that would put my life in danger over a few measly dollars that I NEVER EVEN OWED THEM. They tried to overprice me like they always did and my bank was very aware of these transactions and that's why they were blocked immediately as well. Like I said a full investigation was performed on my financial institution's end and found out that Uber was indeed overcharging me on trips.

Every time now that we've reserved a ride in advance, the driver has canceled at the very last minute putting us in a bind and leaving us to scramble for an alternate means of transportation. When we check the app for other drivers, it is always twice as expensive and too late. I'm sure drivers take advantage of this and corporate is likely aware that this happens and apparently condones this terrible business practice. Several of us have deleted all Uber apps and we will continue to steer people away from this garbage company.

Uber Eats has consistently overcharged me with hidden fees and inflated taxes; a $7 order was charged $3.63 in tax instead of $0.63. This is not a mistake—it is systemic and documented across multiple orders. I have collected data using their matrix and have found many discrepancies that are illegal. I am reporting this to consumer protection agencies, sharing publicly, pursuing legal, and criminal charges, and ending all business with Uber Eats until it is fully corrected.