Uber Technologies

Upon depositing a $100 gift card into my account, I noticed a sudden disappearance of the balance after placing an order with Uber Eats. The order, valued at $60, was successfully processed. However, two days later, when I accessed the Uber app, the funds had vanished, and the app displayed an outstanding balance of $52 for the order. I promptly contacted customer support on Friday, November 28, 2025. Despite my efforts, I have not received any updates after a week. I have also provided screenshots of all relevant transactions and my account information. Unfortunately, I have not received any further communication from the customer service agent.

I’ve been an Uber customer for years. I’ve used them frequently when traveling, when my car was down for months, and food delivery. Recently I was dropped off at the wrong destination. I had to jog through ice and Snow in Maryland for 10 minutes to reach my location, which I arrived at late. Despite multiple attempts, I’ve received automated responses through the app, and was eventually refunded >$3. The support staff then lied and assured me I had been “refunded for the trip”. Unacceptable, I now use LYFT. You’ve lost a customer.

I’m really disappointed with Uber/Uber Eats. This isn’t the first time they’ve charged me incorrectly. On multiple occasions, I’ve been charged twice for the same order or charged more than what the app showed. Just last night, I ordered 4 energy drinks from 7-Eleven, and the app clearly said the total would be $9. But when I checked my receipt, they charged me $14. I went back through my order history and realized this has happened every time I ordered 4 Monster drinks — always being overcharged to $14. I contacted customer service, explained everything clearly, and the agent named Mayank suddenly disconnected after I finished describing the issue. No solution, no refund, nothing. This is unacceptable. If the prices in the app don’t match what Uber actually charges, that’s misleading. And disconnecting a customer mid-issue is unprofessional. I hope they fix their pricing errors and improve customer service because this is becoming a serious problem.

Absolutely the Worst Experience – Completely Unacceptable Today was one of the most stressful and disappointing experiences I’ve ever had with any service. Uber charged me for a trip that I did NOT take. The driver never showed up, I waited, I wasted my time, and instead of helping me, the app kept giving me errors. When I tried to fix it, the support options were confusing and useless. I trusted this company to be reliable, and instead I ended up stressed, confused, and charged for nothing. This is unacceptable. No one should have to go through this. No clear help. No real support. Only frustration. I expected accountability, but instead I got excuses and broken systems. I am extremely disappointed. I will not forget how Uber treated me today. If this is how they handle a simple mistake, people should be very careful using this service. Uber, do better. This was awful.

Heads up to anyone who uses Uber they will not give you your money back even if they have to by the terms in the cancelation fee spot. So In terms for cancelation it specifies that if u cancel after 5 mins you get charged a fee. I canceled in 1 minute. Now also if driver is not on route I also dont get charged. Now they charged me a fee even tho it says they wouldn't charge one. Im trying to fight them on it and they purposely closed my ticket and didnt give me the yes no option where u can try to get more help. They even made it so the AI won't connect you to representatives. Here's the terms where it shows when they do or don't apply fees:

I’m a driver with a 4.97 rating and over 6,000 trips. In a recent trip a rider behaved inappropriately, used insulting language, delayed exiting the vehicle, and threatened to report me. Uber acknowledged the rider’s misconduct but still refused to remove the retaliatory rating that followed immediately after the threat. Drivers can be penalized instantly based on rider reports, but when misconduct from a rider is confirmed, the driver’s record remains affected. This feels unfair and discouraging for drivers who consistently provide professional service. I hope Uber improves fairness and rating protection for drivers in situations involving harassment or retaliatory reports.

Uber’s service has become unacceptable—and, more importantly, unsafe. On my most recent trip in NYC, I requested pickup at an exact address because I frequently travel with an elderly family member who has mobility challenges. Despite that, the driver stopped across a busy street and expected us to cross to reach the car. The driver claimed “the app” instructed them to stop away from the pickup point. Whatever the reason, the outcome is the same: it puts riders at risk, especially seniors, people with disabilities, and anyone with limited mobility. The drop-off was even worse. The driver let us out at a crowded, active bus stop while another rider was already waiting to get in. As we were carefully trying to exit and support the elder’s balance, the incoming passenger attempted to push past us, creating a tense and hostile situation. When I asked for a moment so we could safely get out, the person dismissed us and continued pushing forward. After all that, the driver still gave us a bad rating—adding insult to injury. What’s most alarming is that this isn’t an isolated experience. Uber increasingly feels like a system optimized for speed and profit, not rider safety: drivers “arriving” while still blocks away, wait fees starting despite poor positioning, and behavior that looks a lot like pickup fraud (accepting rides but stopping far enough away to trigger cancellations and fees). Add in inconsistent vehicle quality, uneven service expectations, and drivers distracted by phones, music, demanding tips and rating poorly if tips are not provided and rushing to the next fare, and the experience has become exhausting—especially when traveling with bags or an older passenger. I spend thousands per year on Uber, and I’m done supporting a company that appears to prioritize keeping cars on the road over ensuring drivers are fit for purpose and riders can enter/exit safely. In 2026, I’m quitting Uber cold turkey. At this point, the only way to reliably get professional service shouldn’t be “pay even more and hope for the best.” Uber isn’t a public service—and if safety keeps slipping like this, it shouldn’t be treated like one.

Took a ride today and I added a stop immediately as I got into the vehicle and told the driver and of course the app notified her. I came out of the vehicle and she immediately pulled off even though I tried to stop her. Uber still charged me $19 instead of $8 that was the cost of the original one stop. They claim that that's the cost of the trip so no adjustments needed. You guys suck because no live human can be contacted only bots, it's refusing to give me a refund