Marissa Bjorn
Google
I’ve been a loyal customer of Ugly Mug for years, and this location has long been one of my absolute favorite spots for breakfast in Seattle. My boyfriend and I have a tradition of coming here for our go-to orders: he gets the bacon croissant egg sandwich with a caramel mocha, and I get the avocado croissant egg sandwich and the blackberry cobbler mocha. For the longest time, it was a reliably great experience—delicious food, consistent quality, and drinks we genuinely looked forward to.
Lately, though, the quality has noticeably declined, and it's been disappointing enough that I felt compelled to share. The blackberry cobbler mocha, which used to be perfectly balanced and flavorful, has been consistently underwhelming on our last few visits. It now tastes watered down, lacking both the flavor and the richness that made it a standout.
The food, too, seems to have taken a hit. The croissant sandwiches used to be solid and generously filled—especially with fresh tomato—but today I received a very small croissant with just two tiny pieces of tomato inside. Meanwhile, my boyfriend’s croissant was significantly larger. The inconsistency in portion size and quality is frustrating when this also used to be a major reason we loved coming here.
Unfortunately, the service has also shifted. Where there used to be friendly, welcoming staff who made the experience feel personal, there now seems to be a less engaged team at the counter. It often now feels like the people working aren’t particularly interested in the customer experience, and that change has been noticeable.
I’m writing this not out of malice, but out of genuine disappointment. I love this place and want to keep supporting it, but the drop in quality, consistency, and service has made it hard to keep recommending it to friends—or even justifying the visit myself. I hope things turn around, because Ugly Mug used to be something different and special in comparison to the humdrum experience that most other places around here have to offer. For a $45 dollar cafe breakfast I think it’s fair to want satisfaction.