Thea B.
Yelp
This restaurant was terrible overall, other than the wait staff being friendly. We had relatives come from the US to visit, and they had been to Uli's a few years ago and had had a good experience, so we made this reservation. We drove all the way from downtown Vancouver for this experience. Our server was lovely and friendly, so that wasn't the problem. Two of us ordered the TWENTY NINE DOLLAR crab cake benedict, and they were bad. Really, really bad. The crab cakes were all burned on both sides, the hollandaise sauce already had a skin on top when they arrived, pretty much cold. Totally flavourless crab cakes, and/or any flavour they may have had was overtaken by the creamed corn underneath, which is odd to begin with. The hollandaise sauce was also flavour less. The whole plates of food were just mushy and unappetizing. The portions were minute for the price, totally not worth it (and I'm not from the USA where portions are big, so not making that comparison).
One of our party ordered the paella, which she said tasted good enough, but the rice was soggy and it had no "crust" like you would expect from a real paella. They also had no clams, so they had to sub other seafood. It was not authentic at all.
One of our party ordered a 5.0 Burger and it was decent in flavour but the fries were ice cold.
Lastly, but importantly, one of our party ordered the beef dip and when it arrived it had a massive long hair dark woven through the sliced beef in the sandwich. When it was sent back, the server (different than our initial server) left the au jus on the table while the kitchen "remade" the beef dip, like they expected the customer to use old, cold au jus with a new beef dip. We asked for a new au jus to come with the new beef dip. Shouldn't have bothered because the new beef dip came to the table ice cold; we were pretty sure they had just taken the hair out of the old beef dip and sent it back out to us. We said we didn't want it anymore, and while that customer was now grossed out and no longer hungry after hair and ice cold beef, they said they would give him something on the house. He ordered the chicken thigh appy, and it was "meh".
While we were there on the patio, they had the plastic siding open, but when it started to rain harder two of our party were getting wet so we asked for it to be closed. It took quite awhile for someone to come close it, so those customers were damp.
As a last note, one of our party of five was in a wheelchair so I had called ahead to ensure they could accommodate a person sitting eating in their wheelchair before making the reservation, which they assured me they could. The table they gave us did have a space with no regular chair, but the customer's wheelchair could not be pushed in due to the table legs being in the way, so the customer had to get out of her wheelchair and sit on a regular chair which was very difficult and uncomfortable for her. Other than the sweet server we had for most of the sitting, who seemed pretty mortified about the beef dip, this experience was abysmal. For the prices Uli's charges, we would expect a decent experience so we were sadly disappointed and felt super ripped off. There are other restaurants on the White Rock boardwalk that are excellent, so we will have to pass on Uli's. Never again, Uli's, never again!
