Una Vida, Tulum

The hotel is cute and the staff very nice. They have a text group where you can ask for any assistance you need and they respond very promptly. We had dinner there one night and breakfast two days, all was good. We spent most of our time at the sister property Bardo, which I would probably stay at if we return. The pool is nicer, seems the amenities are nicer, and all the activities are there or the other sister property. ||Una Vida room was a bit small for the price, although it was the holiday so I don't think such a small room usually goes for $500 a night. I also booked through Hyatt as I am a globalist and the Mr and Mrs Smith partnership is incredibly lacking. I am sure it would have been a better deal through the hotel website but wanted to be able to use my benefits and get the QN credits. Unfortunately I had to tell the hotel I was a globalist, show them the booking and what it says is provided and they still declined to give a room upgrade, even though one was available. She called the property manager who said the room available was too much of an upgrade. None of the other benefits apply so I just ended up overpaying for a small room.

The villa was very comfortable. The beds were as comfortable as you can ask for. The decor was inviting and natural. The little restaurant was fantastic. We caught fish and the cook staff prepared our catch as well as any restaurant could have done it. The entire staff was helpful and top notch. The management is on top of their game. Una Vida is close to the downtown shopping but has the feel that you are 100 miles into the rain forest. It has 2 "sister' hotels adjoining it-all of them connecting through the rain forest, so it is fun to eat or drink at one and move to the other. I recommend it unconditionally. I can't wait to return.

Obsessed with this hotel. Truly a paradise. So peaceful and relaxing. Everyone at the front desk was so helpful. The restaurant staff was so friendly and great food. Room was beautiful and clean and comfortable. Felt like I was in my own oasis!! Highly recommend

We stayed at una vida for a week between Xmas and new years. For the price I found the service from the management to be very poor. Bikes are advertised for use by guests, so we did not make arrangements for bikes. When we arrived we were told there are no bikes because they are in poor condition and we could go rent them. Una vida is far enough from town and the beach to require either a car or bikes , so we ended up spending an extra 400 pesos per day to rent bikes for the week. Not a crazy amount, but it's not nothing and disappointed this is falsely advertised. We thought we had a late checkout and asked about this the day before we left. We were never told in advance we didn't have the late checkout until the morning we were supposed to leave 5 min before getting on a tour bus. The front desk staff was incredibly rude about the situation and I spent the entire day stressed until we got back. We ended up paying 4700 pesos in order to check out 3 hours later than normal. What a disappointment. |The cleaning staff and waitstaff are very kind and attentive but the front desk management and policies are atrocious for the cost. Would not return and would not recommend.

Last minute change due to the tropical storm, so I didn't really know what this would be like but wow, this is one of my favorite hotels ever. The architecture of the property preserves the best parts of the jungle while creating a serene luxurious space for relaxation. Great food at Ananda (wood fired oven). Ultra attentive staff. Would love to spend more time here. The one downside is the short dirt road to the entrance which in a rainstorm becomes a series of little lakes.

I stayed at 3 different hotels during my stay in Tulum (3-5 star ratings). Una Vida exceeded my expectations. It's a beautiful property. My room was as pictured. The staff were friendly and patient. I would definitely recommend this hotel. I had a much better experience than the "5 star" rated hotel. I'd recommend 10/10

We loved our stay at Una Vida. The hotel is beautiful and well maintained. Rooms are clean and spacious. Connectivity to the adjacent hotel with a second pool and seating areas / restaurant is a bonus and the free Yoga classes are great. Lots of different spots to hang out and just relax on the property and the hotel next door (access is along a short path behind the hotel). The walk is a tiny bit further from the main strip town but well worth it for what you get in return. Jay and the team at the front desk were helpful and ready to assist with anything we needed. Overall, would definitely recommend.

I just love everything about this hotel. The service , decoration, location. It’s my third time staying in this hotel and I stayed at 6 other resorts in tulum but this is the best for the buck. Highly recommended

This was my first time in Tulum. I wanted to experience something closer to what a more "regular" hotel would be like or something closer to nature and the culture and people of the Tulum area. Service- Beyond excellence! Daniela and Jose at the front desk made sure all my needs were met from trying to find out how to get around to making a reservation for the beautiful Cenotes to reserving and getting a taxi! The staff at the restaurant served me well in terms of getting ice or serving and bringing breakfast to my room. The security guards were very friendly and helped me to get one of their bikes to ride around town. Rooms and ambiance- There was no fridge in my room and they are decorated well to match nature and gives you a sense of eco-friendliness. I had a outdoor patio where i would just sit out and enjoy the jungle and being in nature. Very green. Be sure to bring insect spray otherwise you will be left with many bug bites! There is a really nice outdoor pool and it's peaceful. location- quiet enough yet close enough to Centro, Tulum w/ all the shops and restaurants. I even went to a really cool barbershop (Barberos) that was close by and a 5 minute bike ride. Would recommend this hotel to everyone especially those who are more eco friendly conscious and want something unique and not the typical cookie cutter hotel stays!

I stayed at Una Vida for my Honeymoon as I was looking for a hip, relaxing vibe, away from a resort feel. Una vida is exactly that. Small and intimate, all staff was friendly and trustworthy. Front desk was excellent (Ari was the best.) Communication was always open and available for all our needs. The hotel itself is everything you would dream of what Tulum is, earthy and greenery. The hotel pool is heated in which we loved for night swims. For our room: we stayed in the pool suite, we had our own pool (not heated.) There is an indoor and outdoor shower plus an outdoor tub! All were amazing. Food and drinks were excellent. The only thing is that it is about 18 minutes from the hotel/resorts and beach, thus, you have to plan to head out there. However, for my stay I was not looking for a beach adventure everyday so it was perfect. All in all, if you are looking for a relaxing intimate stay I would highly recommend.

Stayed here for a friend's bachelorette party and thought it was great. The concierge got us everything from champagne to pedialyte when someone got sick. They helped us secure a van for the night, and they gave lots of suggestions for places to eat and drink. The pools were nice, though there were quite a few bugs in them and they were very warm. We didn't necessarily plan on spending time in the pool, so I was t super bothered by that. But it was a little unfortunate! There was also an issue with the doors / locks. We weren't able to lock the doors that led to our private pool (and there was a way to come in from outside). We asked for a key, and they told us they'd lock it for us. But when we got back it was still unlocked. That wasn't ideal as we were traveling with passports and other valuables. Other than that, I thought the place was really great. King beds mostly, multiple showers (including two that were mostly outside which I thought was pretty pleasant), AC in each room, and a large living area / kitchen island (we stayed in a three room house, so not sure what the regular rooms were like). All in all it was a great stay, and I definitely wouldn't mind heading back in the future.

Rooms were fine but the prices and service fees that they add without asking are ridiculous. We dropped soda on our sheets and then after checkout, we needed to pay 75 USD for that. I would not recommend Una Vida hotel in Tulum.

We stayed here for 2 nights, a few months before Covid shut down everything. We absolutely loved it! Out of the 4 places we stayed, this one was our favorite! The management was super nice, the rooms were super clean. And our neighbors were sweet as well! We definitely plan to come back and stay again!

Myself and Melissa couldn't thank you guys enough for making our stay so pleasant. Your kind-heartedness and hospitality was extraordinary. Every single second of our stay at the una vida hotel was such a delightful experience . The drinks and food never disappointed . I want to give a shout out to Paola, our waitress , who always treated us with so much love , kindness and respect. She always had a beautiful smile and made us feel so welcomed and at home . Everything from the ambience to the esthetics around the hotel left us in complete aw. We loved it all ! Especially our room ! We can't wait to go back .

Wake up In 7am from contraction everyday Not happy at all I will never come back It was a big mistake

Had the great opportunity to spend 2 nights at Bardot and 2 nights at Una Vida Tulum. Both are boutique and ultra chic "sister" resorts that are connected by a cute walkway but separate properties. Since they are equally amazing and sister properties, I am reviewing them together. FYI: I am a world traveler, so this is not the "first time" I'm visiting a beach resort or traveling. (Last year I was in Bhutan, India, Sweden, Berlin, Bordeaux, Barcelona, Rome, Formentera, Mexico City, LOs Angeles, NYC to name a few.) Food: The quality is amazing, fresh, healthy yet extremely exciting choices with an exotic twist. Cooked to perfection. Pool areas: Gorgeous and serene. Sublime. Period. Service: Very international, super attentive and nice, yet never annoying up selling or pest-like pampering. Overall: You feel like you are in the comfort of your own home -- if you need anything the staff is there for you but if you do not, you have can have total privacy. Both places are absolutely amazing. For sure this is the best in Tulum for the experience. It is now at top of my list for any future tropical / exotic getaway. Also, the crowd is relaxed and not ultra party like. A relaxing, extremely enjoyable atmosphere. There is also the opportunity for in-house local Mayan experiences like the detoxifying Temazcal , Sound Healing etc. Will be back soon! Don't miss out. Either of both properties are a must visit.

EXCELLENT! the moment we arrived i was blown away by the charm of this hotel. Centrally located in downtown but in a small oasis where it was super quiet and relaxing. The rooms were simple, clean, had amazing ameneties and a view. The common pool area was also incredible. I would stay here over and over again! Staff are super nice and helpful! Also loved their doggies!

This review is only pertaining to my reservation and their communication. The original credit card that the reservation was booked under was lost and I had to order a new one. So when they tried to take the payment it would not go through and I was contacted by the manager Hassan. At the time I could not give him my card information because I was in an Uber so I told him that I would reach back out to him in about 30 minutes. This was on Tuesday and I have been trying to get in contact with someone about my reservation so that I can make the payment. Everyone keeps telling me we will figure out and get back with you but no one has gotten back with me with any information. My trip is coming up on 28 October and this is really bothering me because I do not want to go on the trip and then find out that I do not have a reservation. I have been pleading with them through the WhatsApp and still to no avail am I being given any information. This is extremely frustrating! Communication should be better, not to mention that you cannot call this hotel is a huge issue. Even when calling from the WhatsApp I still can not get anyone to pick up the phone. I wish I could give this place five stars, but the lack of communication on their end is very troublesome.

Una Vida is a dreamlike paradise, romantic and cozy. I would highly recommend this place and I would return over and over again! The aesthetics are EVERYTHING.

Terrible place to stay! They have authorized their employees to shoot at "Suspicious" people. The owner told me that they have been robbed & assulted several times in the past month. So beware, & be scarred! If the Owner has to shoot innocent people who want to enter the Hotel, they must have real issues with security, you could get shot at! Don't look suspicious... This is example of management disconnect with it's client's as well. I've read many responses to clients on Trip Advisor & all management has to say is "You're Wrong". What happened to Hospitality business. That could be you on the other end of the stick & being told No, you're wrong from the owner. I really wanted a place to recommend to people, but instead I got shot at 3 times to my back! Suggestions to the owner. Retrain your staff to ask questions first & resolve the issue without violence or shooting at people ! The Tulum way!

We stayed in the private villa and it was gorgeous. Very spacious, clean, and it had a lovely outdoor area with a private pool. The property has a public pool, a restaurant, and outdoor eating area. It's full service so they also deliver to your room or villa. The food is really yummy, and the service is top notch. Shout out to Paola who took excellent care of us during our stay, as well as all of the restaurant and front desk staff! 10/10.