L B
Google
I ordered 1 four-piece whole wing (hot) with mac & cheese, 1 four-piece (mild) with mac & cheese, and an extra side of okra. The wings had good flavor, but overall, my experience was not impressive.
The food came out lukewarm. The mac & cheese was a little smashed into the container like it had been sitting for a while. The flavor leaned sweet—almost like a honey mac & cheese. It wasn’t terrible, just not really my thing. The okra, however, was the biggest letdown. It was unseasoned, not hot, not crispy—more like chewing gum. Definitely disappointing, especially for the price, since the small portion was only about a handful.
Another issue: the setup. There’s no register, only two self-kiosks, and for a first-time visitor, that was confusing. No one was around to give extra direction or explain the menu. We ordered inside, and when our food was bagged, no napkins or utensils were included. That was frustrating since we planned to eat downtown while watching the sunset. How was I supposed to enjoy mac & cheese or clean up after without basics like that?
On the positive side, the wings themselves had good taste, and the food was affordable overall (though the okra didn’t feel worth the cost).
All in all, Uncle Lou’s was just okay. The wings were solid, but the sides, service setup, and attention to details like utensils and napkins need improvement. I left not feeling impressed.