Union Teller Diner & Bar

Been coming here almost weekly but lately since the management changes and recent staff turnover, the welcoming vibe is completely gone. The people taking orders at the front have a terrible attitude, don’t make eye contact and treat you like a disturbance when ordering despite you being friendly. The food is great…but you’ll be lucky if they don’t mess up your order. There really is no excuse because the past few visits the restaurant hasn’t been busy at all. Lastly, recently discovered that locals get 10% off (per their website) and the cashier laughed at me this morning when asking about it. Not sure what the deal is, this place used to be a Nashville hidden gem.

This USED to be one of favorite places to stop on since moving downtown but like the review before mine expressed, the vibe and service have change DRASTICALLY. Every single time I’ve come in the past week, the staff is behind the counter, seemingly trying to figure out something that cause them all to be gathered at the cash register. Even with that, there’s NO eye contact, no greeting, no “we’ll be with you in a second” or anything. Then they ask if you’d like something, as if I’m just standing there for my health. I’ll be finding a new bagel shop. Very disappointed.

Really bad service, don’t recommend. Name wasn’t on the receipt, probably on purpose. It was a guy with glasses and curly hair. After taking my beverage order, server did not come back. Had to waive down another server from a nearby table to order food after waiting and waiting. I was just one person and a table of 3 that got sat after me got their food at least 20min before me, even when I ordered immediately after. Server kept walking past my table and was all smiles with the other table and I had to wave him down to ask about my food. Asking for the check and then waiting for my card back also took forever because he was busy chatting with his coworkers. This was also early afternoon, it was not busy at all and it still took incredibly long to dine here. Will not be back.

Amazing sesame bagel and classic cheese pizza

I think the restaurant inspectors need to frequent this place more often!! The guy who was at the register who took our order had long hair that was hanging down. He was touching everything near the register. We did not think he would be the one to bring us our food to the table but he was. He had the plate of food next to his shirt with his hair hanging down. He also didn’t bring the soup we ordered. They didn’t even know that we ordered and payed for soup. I asked for matzo ball soup, which was on the menu online, and the guy didn’t even know what we were talking about. Then the same guy was mixing drinks and touching his phone every few seconds. This is unacceptable for serving at a restaurant. How is this place still in business? Where was the owner or manager?

Excellent breakfast, great coffee, and bagels, lots of other delicious choices too. Great service staff, maybe a little understaffed for the busier times.

Wonderful food and a nice atmosphere but the service was poor - despite having lots of staff. I got brought a cold coffee and then had to wait a long time to get another.

Amazing food. Freshly baked bagels and breads. Bacon was so delicious. Friendly staffs there. Can order from the room in the Fairlane hotel as in room dining.

If you are looking for a fun vibe near TPAC look no further then the Fairlane Hotel Lobby Bar. Modern and fun vibe , strong drinks for a fair price and great service. This is Downtown Nashville so prices are not dirt cheap but for the area it is fair. Recommend 100%

Name was changes I guess from "bagel shop" but had the same-ish menu. Bagel was just Ok coffee was average and they got my bagel order wrong. Friendly service but there's probably a better bagel place out there. Had I known it had changed to "Union Teller" and seen the reviews I probably would have looked for another place. Other reviews are pretty accurate.

Fabulous service! Food is good too, but you can't beat the service! Ask for Chelsea. She is amazing.

There are plenty of places to drop $6 on a bagel, and if it's worth it, do it. This place is not worth it. It used to be called the Bagelshop; it was my favorite place to order a bagel. Since the management change, I can tell the bagels are smaller and they skimp you out on the cream cheese. The quality went down as prices went up. Do yourself a favor and go to a different bagel shop.