Deedee L.
Yelp
Originally, I did not want to write a review but seeing how Unison has left me on seen and is unresponsive to my message I will share my terrible experience.
Last Friday, we arrived at 8:30 and were seated. Once our entire party of 9 showed up, we waited about 10 minutes before someone finally came back around and asked if we had order yet. Once we ordered, it took more than an hour to get our food. I get it, it was Friday and extra busy seeing how CB and FE has yet to open due to COVID. However, what I did not understand was, why did it take an hour to bring out the Pho? My spring rolls did not come out until the end of the meal, my brother's passion fruit drink was not brought out until the end of the meal. My 6-year-old nephew got so hungry he started crying! Eventually when the food did come out, they brought out 3 of the dishes. We finished it, then brought out another dish and so forth. One of our dishes never came so we cancelled it obviously, one of our to go order came out and I had to ask 3 different individuals for a To-Go box because it was TO GO! I had to ask for the condiments for the pho, they brought out the veggies, so I asked again, this time the server felt the need to point to the veggies and said it was already out. Condiments in case anyone is confused like the server would be the hoisin sauce, sriracha, fish sauce ect. There were so many things that I had to ask for that was unnecessary. After we had packed up our food, we waited another 10-15 for our bill. The food was good, not something that I would go out of my way for, but due to this experience, I will never go back. Also, there was a special going on that night that our server neglected to tell us about and charged us full price. We didn't know about the special until we looked at their FB page later that evening.