Universal Cinema AMC at CityWalk Hollywood

The seats are soooo comfortable and they validate parking! It is neat to see costumes from favorite movies in there!!! I love it here

Big Screen – Big Cinema A beautiful and typically American movie theater. Perfect for watching classic mainstream films. I saw the new Mission: Impossible here and loved the seats — they recline almost completely. High prices, but that’s pretty much the case everywhere nowadays. A great place! I’ll definitely be back.

I went to go see sinners For it’s Rerelease In IMAX 70MM.. Theater and sound 10/10 Volume was Knocking!! Felt like they had it turnt all the way up. Only thing they need to improve on is Keeping the bathrooms Clean. Other that than great experience And Will be returning.

Unfortunately this was by far the worst AMC experience I have had. First, the staff at the front. She had no greeting or directions. She actually pointed in the wrong direction since she did not say anything and sent us to the wrong theatre. The popcorn was stale and left out. They have it sitting out so you can grab it quickly, but it does not taste good. It did not taste like any typical AMC theaters. The laser IMAX experience (auditorium 17) was blurry from the start. With no other showtimes for 28 Years Later, we had no other choice but to stay. In addition, the screen had issues (see pictures) where the screen was blue in the bottom right corner for the entire film. The seats were in complete disrepair and peeling (see pictures). The recliner function actually did not work at the end and we were unable to put the seats down due to the seat malfunctioning. We will not return to this theatre.

Came here expecting a good movie night — left with one of the worst customer service experiences I’ve had in years. The attitude from the staff was downright condescending. No willingness to explain anything, no respect, just this smug energy like they’re doing you a favor by letting you in. When we tried to ask questions or express concerns, the response was basically, "Go complain if you want, it won’t matter." or "You got your refund, so what more do you want?" At one point, it really felt like they were just venting their own frustration on us. If you’re underpaid or hate your job, take it up with AMC — don’t dump it on paying customers. That’s not our problem. They even handed us a printed card, like they’ve done this dozens of times, and clearly don’t care. It wasn’t just bad service — it was degrading. Do yourself a favor: skip this place. Go somewhere that actually respects the people walking through the door.

I traveled all the way from Texas to experience the Demon Slayer movie. There was a problem with my tickets. Diego and the staff were so kind and considerate. Definitely worth the 3 hour flight for the exceptional customer service and experience. Thank you❤️

Went to see Prince Movie on IMAX , hadn’t been to CityWalk in years. The parking takes a while so plan for the time, you pay in advance and there were two attendants with a line of cars…then you navigate a tightly packed garage labyrinth. The theater itself was cramped and dated. Expected more from IMAX.

Nice cinema. I watched in Cinema 17 with recliner seats but I think all the cinemas are actually recliner. The recliners were still very functional but a bit old (the leather). Can’t bring outside food as usual. Nice seating area outside the cinemas.