University Medical Center

Do not even begin to expect quality care here. It is 5:19 in the morning and the nurses are laughing it up and being loud at the nurses station but it will take several minutes to respond to patients. I have never received horrible care and passive aggressiveness from nurses before. You think that professionalism would be required to work here but not anymore. Nurses will be absolutely upset everytime you push your call button and I can hear them say “again?” Before opening the door to come check on us. I have not been a problematic person so I’m not sure why we are being treated this way. The lack of care is astounding and you can tell these people do not love their jobs and that should not be taken out on us. This hospital gets their money and doesn’t care about anything else. Please go anywhere else besides here. Nurses not caring can and will mess up peoples lives but it’s just another day to them. Night shift is a joke.

I am very disappointed in how Brandon Wells handled my mom's care. I was in the office with my mom when Brandon Wells told us he would put in a urgent call to get my mom a procedure she desperately needs, we waited to hear back when they would schedule her. When we didn't hear back, we called his office and spoke with his nurse. She said if something is urgent doesn't mean it is immediate but that is not what he made it sound to us. He said to us the sooner the better because the longer we wait to get this procedure the less effective it would be They tried to maked it seem like my mom wasn't following the dr instruction and that she should be doing pain management and physical therapy which is not possible for her to do in her condition. She is taking the medication he perscribed for pain. Plus, we only spoke about physical therpay after the procedure not before. She is doing all she can but sadly Brandon and his staff are not. When my mom looked into her patient portal they put in her notes they were going to refer her to the spine institute for consideration of the procedure which is not what he disclosed with us. There was also nothing that showed her case was urgent. The lack of communication is unprofessional, and the misrepresentation of "urgency" is negligent. We were very hopeful for a speedy recovery for my mom and now it feels like we are having to jump through hoops to get her needs met through multiple phone calls. I would be very cautious if you are thinking of going to see this Dr., they may gaslight you.

Being transferred from BSA in Amarillo to UMC i Lubbock I have no complaints on the staff. Where all the staff was amazing and very attentive, from doctors to nurses to the clean up personnel. In ICU Olivia stood out from everyone. Only nurse I could ask for 15 things and I’d get all 15 things. Same goes for Stephane when I was transferred to a regular room, she was very attentive and helpful. Hospital stays are never fun but staff made it an easier stay….awesome hospital but special shoutout to Olivia and Stephanie!!! Thank you so much for a better stay!

Even though we drove from Carlsbad and had to wait 10 hours to get into an ER room, the care was phenomenal once we got into a room. 5th floor nurses Rose, Mara, Angel, and Maebelle were the best nurses we have ever had at any hospital. The were friendly, funny, and very attentive. Dr. Gonzales from cardiology took a lot of time to give a great explanation of my husband's heart failure issue. The care was grealy appreciated. The food service workers were great as well. Keep up the excellent care.

If I could give this hospital a negative 5 stars I would. The OBGYN doctor's here are worse then awful and they are training more doctor's to be even more awful. They do not listen, they do not care about your care, they lie, they have 0% empathy, compassion, as well as no bed side manners. If you want to have the worst experience giving birth, healing, and bounding with your baby then this is the hospital for you. I came in to give birth to my daughter ( not my first child ) I let them know I have complications tearing up to please listen to me and cut if I start tearing up. They did not listen and not only did I tear up and through a blood vessel I also tore down through muscle. I required around 20 stitches. I was told by 1 doctor that I would receive adequate pain medication to handle the pain, this was right before shift change so the order did not get put in. So No not at all I was told by the rest of the doctors that unless you have a C section, vaginal deliveries ( even with tearing up the side of your clitoris and down your rectum) do not require more then Tylenol and Ibuprofen. I have been in so much pain that I could not even sleep, I was awake for 38 hours before finally I was able to fall asleep for 3 hours. They would come in because my nurses would call them for me, where I was crying my eyes out in the most pain I have ever felt and there behavior was disrespectful and rude with 0% compassion. I asked for them to examine the stitches to see if something was wrong and for them to see for themselves how much pain I am in and they did not. I want to make it clear that my nurses have been amazing. But the doctors and this hospital reminds me of a 3rd world hospital for cruel torture. For doctors to see you in that much pain and treat you the way that these doctors do shows how far we have fallen. It is about money not about any kind of quality of care or becoming a doctor because you want to help, heal, and provide good care.

Getting surgery and having to stay in the hospital is no easy task but the OR waiting room attendant was amazing and even came to visit me the next day. The hospital staff very helpful and informative and caring about your needs. Thank you UMC we appreciate all your help

UMC and Dr. Saleem are excellent providers. He and his staff are kind, efficient, and professional. They listen to their patients and make you feel valued. Excellent care!

My son’s physician and staff have always made an atmosphere where he feels comfortable and aware of what’s going on during his appointment(s). This allows him to become more at ease. They also explain the information well to me, mom, as well. Plus, we were provided notes for his teachers at school as well. We’ve always been pleased with the staff at UMC.