Ian M.
Yelp
I am posting an unusual review. My signature pizza for one was exactly as I expected, and done well enough not to be disappointing. I will state that up front. The reason what else I have to say might be odd is everything went wrong. But I am awarding five stars.
I have been to this specific Uno's at least a half dozen times over the years. This visit, however, was the first time since the pandemic. I may be mistaken, but I believe they shut down, then came back. They have two adjacent venues, and I was in what looked like the children's tables (the seats were as low as stools).
Three negatives. First, they ran out of dough for the Detroit style pie I had ordered. Second, I had to request the meal be boxed to go due to my train departure. Third, they had no parmesan packets and no pepper flakes either.
You might believe these would add up to a pan (no pun intended). But I am oriented toward the positive. The internet, including this very platform, is too negative. Beyond that ideology, which I feel needs no defense since it is an attitude of charity, I believe what is as important for a restaurant as the food is the service.
Three positives. The manager came over to apologize. I doubt he is an actor. He was sincere. He was sorry. The server assigned my table had a great attitude from the moment I sat down. She was very busy. And, finally, a random server was solicitous, without needing to be. And she, too, was harried.
On top of all that, the manager was addressing some legal issue with a corporate office. I infer that from his need to get an incident report right away.
So all in all, food fine, if not better than that; service, excellent. The other stuff, well, that's life. At a point of departure for transit, you have to expect the clock will run out, and you'll need to request a change to take out. Kudos to Uno's.