UNO Pizzeria & Grill

The pizza was not bad although admittedly I wasn't expecting it to be cut into little squares. As is common with most pizza places we had to cut into the pieces ourselves just to break them apart because they never cut them fully despite it looking as if they had but it wasn't too bad. I wouldn't personally recommend the drinks on the menu because they aren't very balanced and sometimes have more ice than actual drink but on the bright side if you ask for something and they have the ability to make it they will which they did for me mum. The place was pretty empty so service wasn't too bad. The waiter was sweet and came back to check on us a couple times. The pizza took a while but I'd say around 15 minutes at the most was the wait time. The place is very rustic and unique from most places in Worcester that decided to take a modern approach which is a big relief because you actually feel like you're in a place known for it's pizza and not in a sad bleak McDonalds that decided to follow the trend of modernizing. If you're in the downtown area the prices and the location aren't too bad. I'd recommend especially if you have one of those handy discounts!

Stayed at connected hotel and got a coupon for free appetizer with purchase of entree. Got takeout and it was ready within 10-15 minutes, was hot and delicious. Pizza skins were pretty decent but a bit too mushy for my tastes because of the mashed potatoes. Regardless is a tasty item but can be very filling. Windy City Works thin crust pizza was very delicious, but unfortunately there was a popsicle stick baked into the crust of the last slice as we ate the rest of the pizza before finding it. Had a call with the manager and she offered us a remake, refund, or free pizza/appetizer/dessert for next time we come in. Virginia, you are the goat, and the woman working order desk was lovely and had good vibes. Overall an enjoyable, awkward, and funny experience, but leaves me genuinely confused on how a whole popsicle stick was lodged into the crust. Update: we were able to get a full refund, the staff are very considerate and helpful!

Tiny pizza for $16, not worth it. Crust isn’t fresh, and doesn’t taste like 25 years ago. Now they make it and freeze it. Too long refrigerated. Tastes hard and stale. Toppings were decent but I won’t be a fan :(

Honestly I felt like a burden! Waiter took our drink order and started to walk away when I stopped him to get an appetizer. We waited about 10 minutes before we received our drinks and then another 5 before our appetizer of fried pickles came out. At this time the waiter still did not take our order, so my husband and I decided that we would finish our drinks and pay our bill but we were not continuing our meal there. We then had to wait another 20 minutes before they decided to grace us with there presence. We proceed to pay and leave. The whole experience just left me feeling like I was a bother to them and they would rather be anyplace other than work. Which I completely understand that but you make your money by getting tips! Learn some customer service! The fried pickles were good and drinks we great from the bar. But I will never go there again.

Might be a staffing issue but my friend and I waiting for 20 minutes before the waitress took our drink order and another 20 before she came back with one drink. Seemed to be only two waitresses working and the place was not very busy. Meanwhile the manager was sitting in a chair watching the girls do their best. Food was ok. I've been to this location a few times and it was way better before.

The bar tender was the only good experience of this place ! Food was at best a 1/2 star . Turkey lunch meat should not be warm . Needless to say I didn’t eat it I was afraid of bacteria growth if it sat out being that warm . Mozzarella sticks were still hard cheese and not even warm . The sour cream was good ! But definitely under staffed and no manager was to be found . The staff tried to stay positive but think they obviously need a new manager whom can be there and be able to help staff run a very busy restaurant. I’m sure they lost lots money today for poor management . Will not be back

We waited for over 20 minutes with no one greeting us and an ever-growing line behind us. I had to ask someone behind the counter when I could put my name in. Several people next to us who ordered ahead had wrong orders. We ended up leaving. No sense of urgency or professionalism. If you know there's a convention and a concert on the same night, maybe prepare a little better.

I recently had the pleasure of dining at Uno, and my experience was greatly enhanced by Felicia, our waitress. She was not only attentive but also exuded a warm and professional demeanor that made our visit enjoyable. Felicia demonstrated remarkable efficiency, ensuring our drinks were served promptly and to perfection. The food at Uno was outstanding. We sampled both the deep-dish pizza and the Detroit-style pizza, and I was pleasantly surprised to find that I preferred the Detroit-style—an unexpected delight, as it was my first encounter with Chicago deep-dish. Both dishes were delicious, and Felicia kindly provided us with boxes to take home the leftovers, as there was more than enough to enjoy. The pricing was reasonable, and the ambiance of the restaurant and bar was inviting. Adorned with vintage artwork and photographs of Chicago and its celebrities, the setting was both warm and appealing. Upon arrival, we were greeted pleasantly by the host, which set a positive tone for our visit. The weekday timing meant that the restaurant was not overly crowded, allowing us to enjoy a more intimate dining experience in the brightly lit space. Overall, my visit to Uno, complemented by Felicia’s excellent service, left a lasting impression, and I look forward to returning in the future.