Carmella W.
Google
While the food we had was really good and the interaction that we had with one of the employees was very off putting. Upon arrival we were able to find a table right away and asked what drinks we would like right away. My two kids had a positive interactions with who I would assume was one of the owners or a family member of the owner. At one point of time, he snuck my kids a broken cookie and told them they can eat it before the food came and not to tell his wife!
Where we sat and the chair I sat in you could only look towards the front dining area if you looked elsewhere, it would seem like you were staring at other people. As we were still waiting for our food, I was looking straight ahead just minding my own business and talking to my children, one of the employees (who I would assume is the owners daughter or family member of the owner due to the resemblance) looked at me and said “what is it that you are waiting for?” If she didn’t have the tone I would have thought she genuinely cared but her tone did not come off that way. But my response was “just our food we ordered.” I completely understand that they had been slammed after we came in but I’m still a customer and if we were done, we would have gone to the register to pay and left.
A couple minutes after getting our food, I told my kids to just eat quickly as they were closing in 30 minutes. I never felt so rush eating before at a restaurant but we were. Before I was done eating the daughter/one of the employees asked what we had so she can close out. Once told, she came back and said, “it looks like you have a cookie too so you can just pay for it upfront”. At this point of time I was already feelings rushed and off put by this employee that I just said “yes we will pay for it when we go up to pay for our meals”.
I would have loved it to give this local, family owned small business a great review as my salad was delicious, my son’s sandwich was really good, and my daughter's soup and bread smelled amazing but unfortunately one employee can ruin a customers experience.
This was only our second time coming in and I know my business won’t matter to them but not sure if we will be back anytime soon.