Johnnesha U.
Yelp
I'll start with the good. The shop itself is cute. It has a lot of open space to really look around. They have a good variety of plants and supplies. I love their repotting kits. The kit comes with soil, fertilizer, and rocks. I recently purchased a Monstera and philodendron Brazil.
The issue is that their plants are way over priced. I paid $39.99 for my monstera and they have bigger ones at Lowes and QFC sometimes for fraction of the price and ones that already have fenestrations. I get that sometimes you pay for the convenience, bc Lowes and QFC are out of the way for me personally.
Anyways, what drove me to write this 2 star review is that I initially started out ordering a repotting kit and extra soil online on a Saturday. They told me they would deliver on Monday. Monday comes around and I get an email saying they have "too many" orders, so my order will be delivered the following day. Tuesday comes around and they try to deliver my stuff, but the person could not find the front office to leave the items (I'm not sure how..). I had initially missed her call, so I returned her call and explained that I wasn't aware that I would need to be home -- I assumed it would be shipped like through Fedex or something. I informed her on how to enter my building and where to call so I could buzz her in. She said she would deliver it the next day (Wednesday). It is now Wednesday, I don't receive a call all day. I assumed maybe she found the front or someone let her in in passing. I get home at 5:30pm and there is no package. I call the store and they say "the notes show we attempted to deliver on Tuesday, but there was no answer when we called." That was it. I was like "No ma'am, me and the delivery driver had a WHOLE conversation about how to enter and she promised it would be delivered today.". They shop worker then says "oh, I see your package here. We didn't have enough deliveries today to go out, so it will have to wait until tomorrow maybe. Sorry, she should have put it in a separate pile indicating that it needed to go out today no matter what". I then politely asked for a refund. The girl tried to only refund me for the items, and not for delivery. I had to explain to her that it doesn't make sense to charge me for shipping when they isn't my fault. The delivery instructions did not say that someone needs to be home, and she didn't even update my profile to show that we discussed delivery instructions. They finally decided to refund me. This issue isn't even why I give them 2 stars yet.
So on Thursday I decide, I really did want the soil, so I will just go down there in person. I make my way down to Urban Sprouts and I purchase two plants (monstera 6in ($39.99) and Brazil 4 in ($14.99)) and the repotting kit ($15) AND a 4 in pot ($24.99). The guy told me that I will "need" a post for my monstera if I want the fenestrations. I was like "uh doesn't that take time though, like a few years considering how small this one is" and he's like "uh yeah about 5 years.." SO WHY ARE YOU TRYING TO SUGGEST I PAY ANOTHER $30 FOR A MOSS POST FOR A PLANT THAT DOESN'T NEED IT NOW???? Then, when checking out he tells me the receipt paper is down so I can be emailed for a receipt. No big deal right...
Okay, so I get home and I check my box and the fertilizer is not there. I check my bags and there is no fertilizer. I am positive I did not drop it anywhere bc the type of bag I had, it's impossible, and he packed the box, so therefore it was never put there. I check my email to make sure that I paid for a repotting kit before I call and act dumb. My email shows that not only did I pay for a repotting kit that INCLUDES fertilizer, he charged me $15.99 for additional fertilizer. At this point I am fed up with this store. Multiple employees, multiple mistakes in the span of 4 days, and unnecessarily overpriced products. Like if your prices are so high, at least have the customer service to match it. I will never shop here again. I'd rather travel north to Indoor Sun Shoppe or many of the other local shops here in the city.