Urban Tortilla

Service was quick and they were nice. Food is a total waste of money. $20 for a burrito bowl. They don’t have any veggies, other than lettuce. I paid .75 extra for corn because it seemed lame. I refused to pay $5 for guac, thankfully. Not enough toppings! No onions, tomatoes, etc.

Nice staff and fast service. Was not expecting much. Picked the carnitas pork and added corn with upcharge. Was $21.71 for a burrito. I was like wow that's a lot but I am in San Fran. Turned out to be the best burrito I can remember. Way better than a Qudoba or similar. And better than most Mexican places near me. It was a massive portion and I can't imagine finishing that in one sitting. I have no problem eating a whole burrito otherwise.

Ordered at Gate E8 — got a burrito bowl with white rice, beef, lettuce, and cheese. Paid extra for corn ($2) and sour cream ($5), and got both sauces. The staff were unhelpful and couldn’t tell me if the food was gluten-free. It tasted like microwaved canned food with no flavor. Disappointing, especially since it’s one of the few places open in the area — and it cost $30 USD.

The burrito bowl here was alright. The portion was smaller than I thought. The eggs were good, but the chorizo was a bit bland. Not too bad in terms of quality, but with the $19.82 price tag for a burrito bowl, a bit expensive for the amount of food you’re getting. The service is pretty quick and the staff are nice.

Omg ..Elderly Lady with short hair (Mila, Mela?) Worst attitude!! Very Confrontational!! I was confused because for protein options she said "Carne Asada" and I couldn't see it and when I question it, she gave attitude and said they had it in the back, so when we get to the salsas, I asked you have Jalapenos? And she goes....Do You See Any??? Lady I don't see Carne Asada either, but you had carne asada!!! Matter of fact in another occasion they had given me jalapenos that were kinda in the back as well! So it was a valid question! I guess not for her and even when I told her I had received some before, she was still mumbling something! I understand we get crankier the older we get, but then stay in the back, where you don't have to deal with the public! She should be glad I was hungry, otherwise I would've told her to keep her flavorless burrito! Either wa that was my last one from there. I fly a lot and connect in various Airports (DEN, ORD, IAH) and their burritos at SFO are at least $5.- more than other Airports, so we're already not happy and then she's gonna act like they're free and is doing us a favor??!! No Thanks!!

Close to most E gates, but the burrito bowl tasted below average. The chicken didn’t seem to be fresh - maybe because they were almost closing. I would expect more from a $25 burrito bowl. Airport restaurants are often overpriced, but the value for money on this one is pretty bad.

Chicken bowl was fine. Decent hot food for after flying. I got both salsas and one or both of them were spicy. Overpriced at $20 but it’s the airport.

The food is trash and way overpriced. $20 for a bowl that doesn’t even taste good is highway robbery. Extra for corn of all things. Do you know how much corn is on a cob?! Save your money and go to Kleins deli next door

We were flying out of SF this morning and my daughter saw Urban Tortilla from a distance and said "oh my God, that has the best burrito I've ever had. I had one two years ago and loved it." So she got another one today and loved it just as much. She ordered a burrito with their spicy pork. I can't confirm this amazingness myself because I'm gluten free but her taste buds for other foods are right on with other places that I can eat at so I trust her. If she says it's good, it's good. She's quite the foodie. I don't have a picture because we were running for the gate after we got it.

Delicious Mexican food at SFO terminal E - next to gate E7. Stepped off my plane hungry and had to get a bite before heading home. Ordered a burrito with cilantro rice and pork chile verde with corn, and it was delicious and filling, because they are generous with portions. Will be back!

Urban Tortillas knows what's up. They warm the tortillas! My breakfast burrito had lots of real egg and bacon - because I added bacon. Good bacon. Quite sizable! Above average mild salsa to boot. Guacamole, five dollars extra. No thanks. Sour cream is free. I'll take it. They definitely don't cheat you on the volume. I skipped the potatoes and still had a sizable burrito. This was definitely a way above average breakfast burrito in general. Especially at the airport! Five stars even at the high cost. I'll be back and highly recommend it.

It's ok. Food was decent. Pricing is on par for most airport food and beverages. But I overheard the guest in front of me get charged $ 5 for adding guacomole. I think that's too much. I paid $16.50 for huge burrito with meat. Looking at some of the reviews, I can agree staff could be trained better. When it was my turn to order, the prep person just looked at me and jerked her chin up - lol! Like she was my aunty or something. I think the service reviews would improve if the staff was trained to say "Hello, what would you like?" at a bare minimum. No one smiled, either. It was 3:00pm. There was no lunch rush. But apart from the lackluster service, the food was decent and satisfied my craving for Mexican food.

Steak is terrible and they charge $2 extra to add sour cream. SFO is cursed food wise so hard to say what would be better but next time I'd rather just go hungry

Overpriced mediocre wannabe Chipotle style eatery. Fewer toppings, not even close to authentic. No need to waste your time

Service at this place is very bad very rude staff. They simply don't understand any questions and don't want to answer. They just want to talk over you .. for my bowl as I went further i first told their server to add lettuce and cheese but she only added cheese and asked me if I want sour cream which confused me as there was no sour cream there .. she ignored my repeated requests to add lettuce.. finally after adding lettuce she asked me if I wanted guacamole and I simply asked if it's included or will there be a sur charge but she was just staring at me and shouted that it's all included .. at this restaurant a customer is far from a king as the line cook doesn't understand/listen to customers choices. I don't need this attitude on a tiring long journey.

The food here is awful. I ordered the veggie tacos and everything was bland. The beans were bland. The rice was bland. The guac was bland. Even the salsa was bland. And they charge for everything. To add sour cream it is an extra $2. Guacamole is like a few dollars The difference between chicken and veggie tacos was $0.50 but to add extra meat is $4. And when I asked to make one of my tacos with cilantro rice and the other with brown rice. The lady said that was not possible. What difference does it make if I decide to get different rice for my tacos? For over $18 for 2 tacos, I would expect some more flavor, courtesy, and better options for toppings. I won't be back and don't recommend this place to others either.

Strike 1: BIG wooden utensils Strike 2: Trash food Strike 3: How the hell is a bean dry Strike 4: I paid 47$ for two bowls.... I got scammed fr fr If you have legs go somewhere else.

Urban Tortilla got the job done as far as airport food goes. The line was much shorter than the cafe across the way. Service was quick. Food was decently good. I ordered the chicken bowl. The portion size was pretty large. Like others have mentioned, the upcharge for certain ingredients is a bit outrageous. $2 for sour cream. $5 for a small scoop of guac. Ouch.

Are you trying to buy a breakfast burrito? This is your place. I jumped from the line at dogpatch to this place despite the overall reviews because when you search the reviews specifically for breakfast burrito, they looked solid. And they are! Ingredients were fresh, eggs looked real like they were being cooked to keep up with demand and this was just a good burrito. I got the veggie version with Salsa Verde (instead of the red salsa) because I'm not looking to trigger some weird gastro situation on a flight with spicy food, but all around a truly solid option. If you take into account it's an airport burrito, this was a transcendent experience.

No flavor. No attention to detail in prep. They just slop on excessive amounts of ingredients with a huge ladle. Nothing is proportioned correctly or done with any care. This place is trash.

Urban rip-off! Food is so-so but the price is astronomical. For a half-assed burrito, nachos (with gas station cheese) and two drinks it was just over $60. Nothing seemed to be included or marked (unclear pricing) as extra until you asked and were told about $4 guac up charge; sour cream, rice, almost everything was an additional cost. Gets worse - the coconut water tastes like suntan lotion. Total ripoff even for an airport. It'll make you appreciate Chipotle.

Probably the worst nachos I've ever had. Made me a little queasy afterward. I knew I was in trouble when I saw her go to the back and start shoveling chips from a bag into my takeout box. Then when I saw the ladle dip into the vat of melted cheese-wiz or whatever it was, I knew I should probably bail. Unfortunately I was starving and stuck it out, which I regret. The employees were nice enough (hence the two stars instead of one), but you get cheap wooden forks that break and the ingredients were just atrocious. To top it off, it was way overpriced even for airport food. Nachos and a soda was like $22. Hard pass next time I'm at SFO. It's worth a 10-15 minute walk to find someplace else if you have the time.

Food 5/10: Similar to chipotle but more bland but gets the job done Service 2/10 Seems like nobody wants to be there I smile say thank you. No smiles and no conversation simply handed me my receipt and tired to get a tip out of me by asking to sign Ambiance (Airport) San Francisco airport ambiance

This place is the most expensive knock off of Chipotle. Disgusting looking meet. No queso, $5 for a huge scoop of guacamole! The quality of the food was horrible. Kudos to them for having a good spot in the airport to catch hungry travelers, but consider going into Chipotle and respectfully copying as much as you can.

I made a yelp account just so I could give this place 0 stars. I get it, we're at the airport so food is going to be more expensive but, 5 dollars for guac to be added cmon man. Also love how the view of menu is obstructed and you have to duck under to see it. Sour cream extra? Salsa extra? Anything not cost extra? Food didn't even taste good for a 20 dollar bare bones burrito bowl but sure would have better with some guacamole. 20 dollars for a quesadilla? Spare yourself from the financial barbarism of this place.

A perfectly fine airport food option. I was able to get a chicken burrito quickly and factoring in airport food cost, taste, and portion size, this burrito was fine if on the salty side.

I ordered a customized chicken burrito and told the server what I wanted her to put inside. I asked for chicken pinto beans, shredded cheese , lettuce and when I asked for sour cream she said that it was an extra $2 charge for the sour cream which I thought was kinda high so I went without the sour cream., The burrito was a nice size but tasted very bland. The issue that I have with this restaurant is I sat near by to eat my burrito and heard other customers order food with sour cream and they we're not being told that it was an extra $2. Another customer wanted corn and was told it was an extra .75. Certain customers would be told that there was an extra charge for things while others would not be charged for ordering the same items. It is a Mexican restaurant with Mexican employees. But there was clearly discrimination going on with customers. Bad for business.

The workers are very polite and help everyone quickly, even during the busy lunchtime period. The line is moved at a steady pace so you do not feel pressured. In addition and most importantly, the value you get for the money is astonishing!

The latino ladies at the counter serving here were absolutely rude, my 4 year old was just taking a little more than few seconds (I am literally talking less than 5 seconds here )and the staff making the burritos -pushed our plat e and walked away and gave us such a rude tone and attitude. Literally WTF! The manager of the airport urban tortilla by gate E8, you need to fire the staff here! They are nothing short of absolutely racist and plain rude.

I ordered a bowl with fries, eggs, chorizo, corn, and mild sauce. The bowl tasted okay except for the chorizo, which had a really bad aftertaste that I could not stand at all, so I didn't eat the rest of it. The total for the bowl was around $18, and it was pretty small. I understand that airport food is typically expensive, but I didn't expect them to charge 50 cents more just for a small spoon of corn.

Very rude staff at the burrito station. I really wanted to leave feedback for the manager about this one particular staff who literally rolled their eyes and said out loud "oh my god!" when asked if I could get the breakfast burrito cut in half. I don't know if this old lady was having a bad morning due to her personal life, but it also ruined my day at 7 am. Whoever your staff was working the 7 am shift on 6/4 needs direct feedback from their manager. I tried to give direct feedback to the worker who ignored and walked away. The young cashier was nice and apologized on her behalf, but the older lady at the burrito station needs some direct feedback from their manager.

Ok, I would not normally do a review for an airport eatery because they're typically not great, but this is an exception. Urban Tortilla near gate E9 at SFO is really good. I had the burrito bowl with chile verde, medium salsa and corn salsa. The meat was in good size chunks, flavored great and very tender. I'd eat here again if traveling through SFO again.

$30 for a burrito? Not even joking. Absolute rip-off. Wouldn't recommend unless you hate money.

Not bad here. Gate E area. Hardworking staffs. Small retail aisle. If you have time, I would recommend this place for a good bite of burritos, salads, tacos, quesadillas, salsa, chips, etc. Can of coconut water is made in Thailand. Yummy and good. Not too sweet with natural coconut pulp. Mexican chicken soup with a bag of tortillas chips was very fulfilling. Great portion sizes. Carnitas cheesy quesadillas came in a few chunky pieces. My regular chicken soft taco/just one piece was already enough for 1-2 people. Packed with veggies. Good area. Nice ambience. Note, tables and chairs in the common areas are fully packed with travelers since everyone is plugging in & charging their phones. Gate E area is a lot more quiet than Gate D. Mexican foods are always a good option while waiting for flight(s) or in between delays. Very satisfying. Choose your own toppings for your goods. They do have rice if you want it. We will likely be back in the future since Gate E is a very common place with lesser foot traffic than Gate D area.

Bad quality tasteless food with 0 customer service overpriced check your receipts as they have tendency to charge wrong

I just had a good burrito in SF, stewed chile verde pork, black beans, cilantro rice, corn salsa, jalapeño and cilantro. The only downside was how quickly the tortillas got soggy, It's not as good as la Vic's but it definitely was quality and only $20 bucks

Chicken Burrito is just ok. They charge an extra $2 for a few squirts of tasteless sour cream and an extra $.75 for corn. If you want to fill up on rice, beans, and chicken before a long flight. This place is ok. But nothing to get excited about.

I stopped here while I was waiting for a flight out around dinner, and I really enjoyed it. Gate E was pretty quiet at the time, and that gave me an excellent opportunity to sit down and have a taco and a beer at a real table in what felt a little bit like a mall food court. I picked up a vegetarian taco with all available veggies and was fairly impressed. It's still a taco at an airport food stand, but it seemed pretty good to me. My only advice would be to skip the rice: these a fairly substantial tacos, and adding rice with all the other toppings makes for a heavy meal.

Best airport food of any kind I've had in a long time. Breakfast burrito with bacon was hot, freshly made to order, and delicious. Just what I needed during an early morning layover. Highly recommend!

Good option for a hot dinner during a lay over. It's in the Gate E area, and this was the best option next to the deli across the way. We got our food quickly, it was piping hot so when we sat down to eat it after walking to our new gate it was nice and tastey. The chips weren't so good but the meat was good as was the rest. I like the option for corn on top.

Stopped here for lunch in SFO and got a shrimp burrito. It was HUGE! Definitely won't leave this place hungry, haha. The food was good and service was pretty fast. My shrimp was cooked so it took a bit longer than just assembling the burrito, but it was nice warm. This is a quick service type place where you order and get your food at the counter and then sit down in a shared food court area to eat, so the ambiance isn't as nice as a dine-in restaurant. But the seating area was spacious and brightly lit and had lots of electrical outlets to charge our phones, so that was nice.

Do NOT eat here. The food is so bland, no flavor. The spicy salsa is not spicy. I think the jalapeños died. How long has the rice been sitting there? Yuck! No wonder the line is so short. Don't be fooled.

Was desperate for a quick bite so got some lousy overpriced "Mexican" food here before my flight. Disgusting!! Hope I don't regret it in an hour. Avoid this place. Ugh.

Don't eat here I got a bowl with the chile verde pork and I'm throwing up as we speak 2 hours later . Avoid this place . If I get food poisoning it was from here

It gave same vibe as Chipotle. Similar setup. But similarity ended there. Probably one of west tasting burrito I have ever had. Not expected such bad quality at SFO airport. Good lesson fir me to always check yelp reviews before trying a new place

I do not recommend this place for breakfast. But today I had a later flight at F gates(urban tortilla is at end of E gates). So I did the long walk from F22 to E8 and am dog glad k did. They have amazing pork Chile verde. I get the burrito- their tortillas are phenomenal. I've missed it for years as all my flights are in morning before pork Chile verde is available. It is as good as I remember. Tastiest option in Terminal 3.

It's airport food, what were you expecting? And, 15 dollar burritos should be accompanied with a handy, for heaven sakes, but nope! Just the burrito! However, I will give them this... they're huge! And since I've been recently trying to adhere to a pescatarian type diet, they had a shrimp option, and it hit the spot! Mind you, much akin to the breakfast burrito scam (filled with inexpensive potatoes to create size), they achieved their size with a $hit ton of rice. It was still good, though, and despite that extortion price, I'd give 'em a second go. Cheers!

I grabbed a quick bite to eat from here before my departing flight near my gate. The menu is pretty straight forward and they have all of the basic Mexican options. I ordered the Beef Quesadilla since it would be quick and easy to eat. There was very little interaction between the workers and me, but at least I got my food. It did not take too long to come out and it came with salsa and sour cream. The beef quesadilla was seasoned alright, but I felt like I really needed the sour cream and salsa to eat it. It got the job done, but the I felt like it was pretty pricey for what I got. I would probably only order from this place again if I had a craving for quick and easy Mexican.

All that glitters is not gold. The place is located inside terminal 3 of SFO International Airport. From the appearance it looks very appealing and clean so you'd really want to try. I picked up chips and salsa with a side of guac for the flight. I don't know how to explain but the chips were quite dry-ish. Chips are supposed to be dry but they were too dry and unflavorful that you surely cannot eat them without a drink. Same with the salsa, too spicy and not like fresh salsa that you cannot stop eating. You would want to stop as soon as you start eating this one. On the other hand, guac was really nice. I ate chips till there was guac. Rest all went to trash. I think I should have only took bananas and apples from here. Yep, those were for deal! 2 apples for $1 and 2 bananas for $1 too. The choice is yours! May the force be with you.

So this place is expensive and the quality of the food is average at best. One of the most ridiculous things that this place does is that it charges you $1.25 for sour cream with a burrito. I'm sorry but sour cream is standard with a burrito. It's a flat out scam to charge for it. Secondly, $1.25 for sour cream is a highway robbery even in California. Do yourself a favor and eat somewhere else

Nothing special but quick food option! Got breakfast just eggs and potatoes with guacamole. I liked that the food wasn't salty! Took 2 minutes and right next to my gate. Would probably get it again if I was in gate E.

Actually a pretty decent spot to grab food before your flight. Despite what others have said about it being really expensive I think it's quite reasonable, I mean $10.75 for a meal in an Airport.. SAN FRANCISCO Airport! And they were not tight with the portions either. My Husband stopped here to get some Lunch before our 2 flights and we were both quite impressed with what was served - A large bowl of Salad of his choosing with not 1 but 3 scoops of Chicken. Everything was fresh too and when they warned the Salsa is ''very spicy'' they were not kidding. (Proceed with caution). It's very much a Chipotle style service and the staff were speedy and efficient. No complaints here.

Well it's lunchtime and choices are limited. I had a two hour layover and decided to stay in the terminal instead of heading to the USO, I know you read that review, and boy was that a mistake. Not going to the USO was the mistake, not the review. First, the ordering process is simple. Walk down the counter and tell the server what items you want on your plate or in my case burrito. Think Subway style ordering. Second, order a drink and pay. It's simple, it's just not really tasty. Now I understand prepping might be difficult in the limited space and I don't know if they cook the food onsite but the burrito tasted just average. I didn't taste anything in the care asada meat. The only saving grace to this meal was the guacamole. Now the creamy guacamole was really good but at $2 a spoonful and using a very small spoon, that is steep even for the airport. The burrito was decent in size but like I said average in taste. You figured at the price you pay, they can add a little more seasoning. Overall two stars. Servers were just automated and didn't seem excited to be there. Food gets a low grade and the price you pay tells you that you're in SFO. Good thing is plenty of seating. Now excuse me, I gotta plane to catch. M

Love this place! The food is always good, better than I expect at an airport, and today the staff members were very friendly, helpful and kind. Try the fish taco.

This food was soo disgusting and flavorless soo not worth 20$ on top of the extra charges for sour cream 1.50$ plus the corn $.50 and guacamole the is not fresh is bottle and the

Really regret my airport lunch decision. $25 for a below average burrito bowl. I will say I enjoyed the cilantro rice and my server was so cute and sweet. The carnitas was so dry and cold but it was the most visually appealing, so I was fooled. I felt like I needed guacamole but wrestled with the thought of spending $4. Again, I'm a sucker... and I was about to board a 5hr flight so I wanted all the things. It was horrible. I ate around it. I'm not a picky eater but I will not dine here again. SFO if you're listening- I thought you wanted to support local businesses... put in el farolito or Papalote! Yum yum.

Healthy option to get a meal while you're waiting at the gate. They have cilantro rice, which was yummy and their salsas were fresh and delicious too.