Matt K.
Yelp
The outgoing message on their voicemail sounds like a butt-dial (with no identifying info, just background noise), so I wasn't sure if the number listed was even correct. I was able to reach the other location by phone and was told that both locations were opened for normal business hours yesterday (Oct. 10th, Columbus Day/Indigenous Peoples Day) which I made sure to double check before driving all the way there since it is observed as a holiday by some businesses. Based on my call to the Henderson location, and since there was no notice on the website or facebook page alerting otherwise, I drove to the Charleston location and... they were closed.
There was no note on the front door or alteration to their posted business hours about it at all. So I called the Henderson location again to let them know that the Charleston location was not opened. They postulated that perhaps that location's owner had decided to take the day off or had closed for an errand or something. I advised there was no note indicating such, thanked them, and ended the call.
This is unfortunate because I hate to give a Yelp rating to a restaurant that isn't based on the food. I was looking forward to trying US Fried Chicken based on their inclusion on multiple Eater "Best of Las Vegas" lists, and it really sucks that I had to needlessly drive 25 minutes there and another 25 minutes back.
As a business owner, myself, any alteration to regular business hours if not posted on Google (super easy to do in advance since employees had to be notified in advance that the restaurant would be closed) should AT LEAST be posted on the business website and social media to give notice of not being opened on a day that otherwise falls into the regular schedule. And barring ALL of those things, at least post a note on the front door.
Emergencies can happen, and I sincerely hope that nothing tragic occurred here. If I get a reply that warrants reconsideration of this review, I will absolutely adjust as applicable. But as it stands, I'm giving one star.