Mona W.
Yelp
Let me start by saying the fried chicken here is delicious! I really love the flavor of the fresh juicy bone-in chicken. I ordered the value meal which was supposed to be 8 pieces with 2 sides and 2 rolls. I ordered double order of potato wedges (which are normally delicious). Today I received a larger shaped french fry that they call potato wedges. It was tasty but not as good as their traditional large cut wedges that I received in the past. My main problem was with the inconsistency of the size of their chicken. I purchased 8 pieces of chicken, NOT wings/drumettes and I received 3 "regular" sized legs, 1 thigh, 1 small breast, 1 small whole wing and 2 drumettes that they counted as "regular" pieces for $24. This was supposed to feed a family of 4??
I noticed they've done this in the past. I ordered 2 value meals with a total of 16 pieces of chicken and they ran out of regular chicken and generously compensated with SEVERAL small drumettes to replace the regular full size piece of chicken. For example, I received 9 "regular" size pieces of chicken and should have received 7 more of the same size but they gave me 18 drumettes. I didn't mind although I'd prefer full size pieces and thought they should have informed me that they ran out of full size chicken before I was there to pick up but their generosity made up for the slight inconvenience.
I had a second order today for 9 pieces of chicken strips and they informed me they only had 3 pieces available. As good as they taste, they seem to always run out or not have ordered enough chicken. The inconsistency is enough to make me hesitant to return, which is sad because it IS the best tasting chicken around.
I hope the manager reads this and takes note. We love your chicken but the inconsistency in size and availability is disappointing. If you run out of something, it's polite to ask if the customer minds a substitute, even if you're being generous (although today you definitely weren't generous and considered 2 of those tiny drumettes, 2 of my 8 pieces meal.)
Another thing to note is that most fried chicken places offer all dark or mixed with an even amount of proportioned pieces, ie, 2 thighs, 2 wings, 2 legs, 2 breasts. Here you never know what kind of pieces you'll get, 3 legs, 1 breast, 1 thigh, 1 wing??? Good thing I like all parts of the chicken but everyone has a favorite!