Emelina W.
Yelp
I have one very upset, uncomfortable experience today. And it's about discrimination. I asked the self checkout staff to help me to apply the "red envelope" coupon as they instructed.
But this lady just talked to the phone and waved her hand to tell me to go her spot to redeem the coupon. So I went there, and waited for a few minutes.
But she asked me to go back to the spot I did my self Check out. And it seemed like the remote redemm thing crashed the check out system.
Then, again, go back to her spot. And she told me unfortunately my system was crashed.
After that, she just let me standing there without any further instructions. I waited for a couple minutes without any explanations. And seeing other people using the self check out and go. And she talked to white lady nice and friendly but not find a quick way for us.
Then, she put us to another staff checkout line and was regardless of the line there. And when the staff felt embarrassed and told her maybe not, she just said please help and this self checkout lady just left us there for another 3-5 minutes.
Then, this checkout lady had to call back self checkout staff to come back and said she would NOT do our checking out.
Then, I was being put to the gift department without any proper apologies. When I wanted to make compliant to the store, the gift department lady told me that search online for their email and find the number by myself, and she also told me that the manager was not here today so no one would answer my compliant, and she just pushed us to pay immediately.
I usually do not like to quarrel with others, I am a soft voice asian woman, so that I was being ignored and told to go here and there for more than 10 mins and could not have a proper apologize, and I even had to find a way, which maybe don't exist, to do my customer compliant.
THIS IS BULLYING YOUR CUSTOMER AND THIS IS DISCRIMINATION!
And this is not my only bad experience here. Last time at the seafood section, the guy behind the counter intentionally asked me about five times what do you want and I said, pointed again and again. He just kept saying: " What?????" If you had been there, you would know that the talking or pointing is not that hard to recognize. I think he just thought it was ok and fun to pretend not understanding.