shivani s.
Yelp
I say a negative 5 stars even though i've been shopping here for years. I'm a crazy shopaholic- lived in this city forever. I used to work in Old City a long time ago and have been shopping at Vagabond since. I'm not sure when it exactly opened but between yarn, vintage, and clothes, I've dropped serious cash over the years.
Well, a few weeks ago I bought a pair of Swedish Hasbeens and got home to realize the heel had a dent/chip in it. Being that they are wooden shoes---this chip would only get worse so I call right away and let them know. One of the girls that works there says they don't have another pair but said to bring them back when the owner is there the next morning and see about ordering another pair. I take them back the next day because I can't keep defective $200 clogs. The one owner seems fine-refunds me instead of store credit ( I didn't ask for either-she willingly returns them but I didn't care one way or another since I shop there a lot.) and says yes, she'll special order me another pair (a different style-Sven). 4 weeks go by and NO ONE contacts me so I happen to call and ask if they came in--yes they did. I go to the store to try them on, and they don't fit (they are not super expensive-Svens are around $150). I felt bad about the size being wrong and apologized and asked if they could order the next size down. Another 2.5 weeks go by---no call. I happen to be wandering through Old City yesterday and buy a t shirt there and ask if they can still get those clogs because the first were BIG (no, we can't get them-fine) ---I buy a $44 dollar t shirt, get home and what do you know--- there's a tiny hole in it. (are you kidding me-worst luck lately)
So I go back today--not wanting to return it but exchange it. The same owner was there--door open around 11:10--I go in and I'm like hey this shirt you sold me has a hole in it that I bought last night. Here's where it gets weird.......She proceeds to ream me out, "I would appreciate it if you STOP shopping here. The other owner told me not to sell you anything because we ordered you clogs (she never told me it was a big deal to order them) and you didn't buy them and now, you are returning this shirt, you always return EVERYTHING-you returned 2 pairs of shoes." (uhmm no, 1 pair---this is the same owner that refunded me when I didn't even request it).
I respond-"I'm not returning this shirt; I would like another". So she walks over grabs one and throws it in the bag--practically throwing it at me. I respond, "I'm sorry but I can't magically make my feet grow" and if it was that big of a deal, you shouldn't have ordered them for me because I told them in the store that I'm not sure what size I am in SVEN's. OMG, she proceeded to shout at me in front of others (her family I think-children were there) She says, "We're not even open yet and you're returning this shirt", even though the door was open past 11. Her sign outside says 11 and why is the door open if they're not OPEN?! She responds with, "Please don't come back here."
My response: "Unbelievable--someone else walked in as I was leaving to see the spectacle. You bet I won't be back. In all the years of shopping there (I'm talking years), I've dropped so much cash. In the grand scheme of things, I didn't fit in 1 pair of shoes, and you sold me a shirt last night with a hole in it. It's the next morning that I'm returning it because I can't wear it, and you're screaming at me. The funny thing is I have bought shorts, yarn, 3 summer woven purses in the past 2 months there--(yet I return everything) I think I was even wearing cutoffs I bought from this store while being reamed out by this woman. It's not MY fault if something has a DEFECT.
Can we say CRAZYYYYYY! I'm not taking chipped $200 shoes home and keeping them nor am I paying for ones that don't fit. You should think of all the other future items I would have bought, and you're annoyed over 1 pair of $150 shoes. They weren't $400 Rachel Comey ones. I'll gladly give Arcadia, 3rd Street Habit, Urban and Anthropologie my money next time and stick to the other yarn stores. I've already told all of my Philly/NYC friends about this. I've never ever been spoken to like this in my life. I'll go to Bird/No.6 if I need clogs. Nuff said!!!