Shani G.
Yelp
This is the first restaurant review I've ever written, and I have never spent time ever writing a review even at restaurants where the service was bad. However, this experience was so awful, that I decided I must write a review to prevent people from making the same mistake I did--ordering from this restaurant.
I'm writing to make it clear how utterly appalled I am by the disgraceful service I received from Vale. I placed an order for 15 bowls for my entire company through Uber Eats at 11:15 AM, expecting a simple and timely lunch. By 12:30 PM, I received a notification from the Uber Eats driver that Vale hadn't even started making the order yet.
First, I called the restaurant multiple times, and no one picked up. Naturally, I went down to the restaurant myself to find out what the hell was going on. When I asked the staff where my order was, the woman making the bowls literally shrugged at me like it was no big deal. No apology, no urgency, just blatant disregard for the situation. I honestly thought I was going crazy for a second, wondering if I had made some mistake--but no, the incompetence was entirely on your end.
It wasn't until 12:30 PM, over an hour after the order was placed, that a manager finally decided to acknowledge the situation and claim they would start making my order. That's right--start making it, over an hour late. I watched as the staff worked like they couldn't care less, and there were only SIX people in the restaurant! Meanwhile, a woman waiting for her own catering order, which had been placed over a week ago, told me she'd already been waiting two hours--and they hadn't even started on hers. Clearly, Vale has no business accepting orders for delivery through Uber Eats or Postmates if you're incapable of fulfilling them in a timely manner. You're simply not equipped to handle this level of service, and it's beyond frustrating to deal with such blatant incompetence.
After all of this, my order was finally completed at 2:00 PM, nearly three hours after it was placed. This experience was not just disappointing--it was infuriating. You should be embarrassed by the level of service your staff provided, and frankly, I don't know how you can justify continuing to offer these services if this is the best you can do. I certainly won't be ordering from Vale again, and I'll be sure to share this miserable experience with anyone who asks about it.
