Luis R.
Google
Rating:
★☆☆☆☆ for privacy and integrity
★☆☆☆☆ for customer respect and privacy
★☆☆☆☆ for honesty and consent
★☆☆☆☆ for ethical business practices
★☆☆☆☆ for respect toward customers
Valley Country Market has completely lost my trust. I came here expecting a quick, pleasant stop to try the new ice cream shop, but instead I got a taste of what corporate surveillance looks like in everyday life. The moment I entered the parking lot, cameras scanned my license plate, and almost instantly I received a text from a company called Metropolis. They somehow connected my plate to my phone number and messaged me out of nowhere. I never gave Valley Country Market or Metropolis permission to collect, share, or use my personal information.
There are no visible warnings at the entrance telling drivers that their plates are being recorded or that their data is being stored. The text itself is vague and manipulative. It talks about updates to their terms and privacy policy but does not make clear what data is being taken, how long it is stored, or how it is used. The pricing message is also unclear. It says “Rates start at $7.00 for 2 hours of parking,” but does not say whether the first two hours are free or if you are automatically charged. The wording feels deliberately confusing.
You are automatically opted into a system you never agreed to. There is no way to opt out, delete your information, or even see what is being kept. That is not modern convenience. That is surveillance and exploitation.
Valley Country Market has essentially handed its visitors’ private data to a third-party company with no transparency or oversight. What happens to all that data? How long do they keep it? Who else gets access? This is not parking management; it is data harvesting.
I used to enjoy the stores and restaurants here, but now I refuse to support a property that treats its guests like data points instead of people. Valley Country Market needs to take accountability and remove this predatory system. Until they do, I am staying far away and encouraging others to do the same.
I'll be happy to update my review if they ever remove this awful parking system.