Dale Goodman
Google
I can't recommend this place at all I'm afraid. The service we received here was truly shocking and by far and away the worst service I've received in any place whilst visiting the United States. After arriving at 8.30pm, we were initially ignored by the waiting staff and stood for around 5 minutes waiting to be seated until an older lady came over and gave us menus. At this point a waitress took notice of us. I believe the older lady was perhaps the owner. We ordered drinks which arrived promptly and then we were asked for our order. One of the members in our party has a wheat intolerance and so we asked if they did any options on the menu that were gluten free. Shelley (the waitress) told us "No. We're a steak house, we don't do anything vegetarian". We were completely bemused at this as you can imagine! Nonetheless, we went on to place our orders and sat waiting patiently. Another member of our party had a clear view of the kitchen and serving areas and when our plates were put out ready to be served, he witnessed Shelley take food off one of our plates and eat it! I find this to be completely unacceptable and had I witnessed it personally, I would have been in a state of disbelief. In fairness and in testament to the ability of the chef, the food was good quality, hot and presented reasonably well, but the whole eating experience was marred by extremely poor service. Never have I experienced such rude and abrupt service and poor manners at an eating establishment in the US and it was a bad start to our visit to the Bay area.