Alfonso R.
Yelp
I had the worst dining experience of my life at Valsos . I have been tothe restaurant many times, and my boyfriend, friends, and I usually have a good time. However, on May 14th, my boyfriend and I went in the evening, and waited 30 min for two cocktails, plus an additional 45 min for one burger. We understand it was crowded, but we were also overcharged for the burger because of an unpublished policy where food is more expensive after 11. The food was ordered well before 11!Also, a 20% tip was automatically added to the bill without our authorization. While I usually tip 20%, this time, the service provided was significantly subpar.
When we spoke with the Manager, Alex, he ripped up and threw the bill at us, said he would cancel the tip, and that he never wanted to see us again. We left with a sour taste in our mouths, but it didn't end there.
On our way out, Alex ran after us, claiming to call the police because, "we did not pay." We did pay the bill, and he did not process the cancellation of the tip. The charged showed on my car, but he still threatened to call the police. I have never had such an uncomfortable and demeaning experience, and we hope no one else experiences this. Alex was rude, aggressive, and confrontational, and not only provided terrible service but degraded and insulted us.
We will never come back to Valsos again. Alex made sure to we felt unwelcome and unsafe .