Nene W.
Yelp
Great Ice Cream, But the Service Needs Work
I was excited to take my daughter to Van Leeuwen this weekend for the first time, especially since she has a dairy allergy, and I'd heard great things about their vegan options. The vegan strawberry ice cream was absolutely delicious--it's clear they know how to make a great product. Unfortunately, the service didn't live up to the same standard.
The employee helping us seemed distracted and a bit unfriendly, avoiding eye contact and not showing much enthusiasm. When we asked for the vegan strawberry, she used the communal ice cream scoop and started serving before I could request a clean one. As a mom of a child with a dairy allergy, this made me nervous. I understand that cross-contamination can happen, but there didn't seem to be a clear system in place to avoid it, which felt careless.
To add to the experience, while I was paying, a random person walked in and asked for two waters, which the employee stopped to serve before finishing my transaction. It left me feeling like paying customers weren't exactly the priority.
The ice cream was great, but the overall experience wasn't. I'll probably stick to Jeni's in Beverly Hills from now on, where the team is always kind, attentive, and goes the extra mile--like offering a fresh batch of vegan ice cream to ease allergy concerns. I hope Van Leeuwen can improve its service because their ice cream really is worth it.