Austin W.
Yelp
My wife and I regularly enjoy Van Leeuwen ice cream from our local Whole Foods' freezer section. One flavor we've been wanting to try -- but have had a hard time finding because it's always out of stock, is Mango Sticky Rice.
So when we stopped by this Van Leeuwen location and saw it was available, we knew we had to seize the opportunity. It wasn't busy when we arrived, and our scoop was ready for pick-up in just a couple of minutes.
Unfortunately, I was extremely underwhelmed. Nothing about the flavor reminded me of mango sticky rice -- not even a little. On top of that, every bite I had contained ice crystals, which made the texture unpleasant. Whether it was due to improper storage or old ice cream, I'm not sure, but it definitely wasn't enjoyable.
While service was friendly and fast, I was disappointed that the ice cream wasn't sampled beforehand for quality. If I were working there, I wouldn't have served it in that condition.
Another downside: when we visited at 2:00 p.m., many flavors were already sold out. That doesn't feel especially late in the day to be running low, and in my opinion, it would've been better to remove the sold-out flavors entirely from the menu rather than listing them with a sticker. It just sets the wrong expectation.