John N.
Yelp
Today (8/11/2021) around 5:30p, I arrived at Vanessa's and I was really excited to try this place. I recently read an article how they were struggling during the epidemic so I was looking forward to supporting a local business, and also catching up with a friend.
Then, that excitement took a 180 degree turn. With no host at the front door, I walked up to the bar and said, 'hello' and asked the bartender if there was any outdoor seating. The bartender said, 'Yes. But, you can't sit at the bar because I just had it done.' His tone sounded like I was going to mess up his bar just by looking at it. Not even a 'hello' back or 'can I help you?' So, I brushed it off and found out it would be about 15-20min wait. I noticed people inside waiting on a bench seat so I asked the waitstaff if can wait at an empty table inside. The waitstaff deferred to the bartender and he said,'He can wait outside or walk around' and did a circular motion with his hand. What struck me again was his rude tone and lack of people skills. At that point, I had enough and walked out.
About 30min went by while I was waiting for my friend to find another restaurant. I was about 200 feet from Vanessa's, and, out of nowhere, the bartender approaches me and asks if I still wanted a table. I said, 'No. You weren't very friendly to me. It didn't seem like you wanted me there. So, why would I eat there?' He then said, 'your choice' and walked away. Exactly. There is NO EXCUSE for bad customer service. I happily spent my money at Taqueria Talavera about a block away. EAT THERE because they know how to treat their customers and they have $2 taco Tuesdays!