Har-Inder Singh
Google
NOT A VEGAN KITCHEN... BE CAREFUL! SAME APPLIES TO ALLERGIES!
The kitchen fulfils multiple restaurants orders and lacks basic food hygiene skills and clearly mixed up my order with a non vegan version.
I ordered spring rolls and vegan tofu pad thai on their website for collection. The order was ready within 9 minutes and the collection was painless. I was home within 10 minutes and ready to eat
The spring rolls were undercooked and bland. They were filled with mainly glass noodles, onion and the odd carrot piece. They weren't crispy and lacked any sort of taste.
The pad thai was a colour that oozed lazy cooking and no flavour and when I took my first bite I was proved right. I may aswell have just eaten boiled noodles covered in chilli flakes and no peanuts ( there should have been peanuts).
After a few bites it became evident that there was egg in the pad thai. I tried to call them to find out that they have no contact number and I couldn't contact them via their food ordering app.
I will try and visit them tomorrow unless they reply to this review and I will provide an update on their customer service.
UPDATE: Having visited them during the afternoon, the man at reception was very understanding and relayed the issues to the kitchen. They proceeded to make me a new dish.
This time the Pad Thai was probably how it should have been. It was a good portion size with onions, beansprouts, peanuts, chilli flakes and a lime. It had more flavour than the previous dish but still required some additional soy sauce but maybe that's my taste preference.
If that was the dish I had received first time around I would have rated it 4 stars. However due to the mix up of ingredients, it still falls below par. I have upped it to ⭐️⭐️ as the return was dealt with well.