MJ
Google
Genuinely shockingly uninformed employees, poor customer service and communication and lack of pricing transparency.
Called over a week ago about getting a custom ube cheesecake cake for my best friend's birthday party and was assured they would be able to do it, no problem. Not "I think we should be able to do that, but let me confirm first" or "I'm not sure, but I can ask or I can have someone get back to you" but "yes, we are 100% able to do that."
They were not able to do that.
Mistakes happen. Sometimes people who work at an establishment get it wrong. I would have less of a problem with this knowledge 1. had the employee I spoke with not assured me and 2. had whoever I correspond with via email not been so curt in a way that frankly felt rude, unprofessional and weirdly personal. After multiple follow ups and attempts to just get even a ballpark on pricing with zero response, I've given up. It's inexcusable for a business that has been around for this long to not have it together, and based on other reviews, this is not unusual.
Also, EXTREMELY evasive about giving me a price (as in, it took 6 days after initially asking for me to get one). Crazy work.
AND would not decorate the cake. For a birthday.
Lastly, it's worth mentioning that the VT cheesecakes I've had before have been great, but everything else has been either far too crumbly or dense. If you're in DC/ the DMV and in need of a cheesecake, go to Dodah's for something that's just a delicious and literally half the price ($35 vs $60 for a 9" cheesecake). Really bizarre and kind of unbelievable experience, especially considering 1.
how long they've been in business and 2. that this request was not particularly unusual or difficult.